I am noticing that whenever someone post a link to my site, The thumbnail is empty. Is there something that can be done on my part to make sure that a thumbnail pop up next to the link?

I have placed the correct ftp info.

Hi, Dee.

You probably mean posting on Facebook. I've checked and FB fetched a thumbnail from your site: developers.facebook.com/tools/debug/og/o...%2Furban-lyfe.com%2F

What I meant was that whenever someone post a link to my site, the thumbnail is empty. For example, some of my users tried to post their soundcloud/reverbnation music link to their status. The link was fine but next to the link is the thumbnail but the thumbnail is empty and does not give the option having a photo in the thumbnail.

FYI.....Whenever I post a youtube link, everything seems to be fine.

Thanks,

Dee Heath

Hi, Dee.

Ok, I confirm that issue. I've tried to post this link:

It's parsed correctly in JomSocial community site but not on your.

I assign developer to this thread.

Thanks for your assistance.

Hi Dee,

must be server configuration issue.

please make sure PHP settings:
1. open baserdir = none
2. CURL installed and enable
3. allow url fopen = on
4. GD library installed and enable
5. and allowing functions: file_get_contents and imagecreatefromstring

or you can try this solution:
www.jomsocial.com/forum/installation/180...-fetch-3-2-0-7#92815

if still cant, please provide me FTP access detail by editing your first post at this topic. put it under site info form

Regards,
Albert

Hello,

Thank you for replying. I am totally lost. Is there a way that I can provide you my username and password so you can possibly look for the items that you mentioned to me?

I provided the ftp info in my site info.

Thanks,

Dee Heath

Hi Dee,

your FTP access detail is not valid. maybe you can ask your server support for that info?
or do you know cpanel access detail? you can provide me that instead FTP.

you can put at site info form or send it to me at This email address is being protected from spambots. You need JavaScript enabled to view it.

Regards

I am putting the accurate ftp info right now.

Thanks

Hi Dee,

you can asking your server support for that (FTP or Cpanel) information.
I'm waiting that credential information from you.

Regards
Albert

I have placed the correct ftp in the site info

Hi Dee,

please check it. I applied this solution at your site:
www.jomsocial.com/forum/installation/180...-fetch-3-2-0-7#92815

seem there is a restriction at your server. only server provider know about that.

thank you so much for your help!!!!!!!!!