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Only on larger video files: Video File Type is Not Supported

10 years 4 months ago
Licenses:
JomSocial Expired

Hello,

When I upload videos around 40MB or less from my android phone it works great. I had to increase the php max_execution_time to allow for larger files over 64MB and that got rid of the "Undefined Error" but now on files that are 64MB or larger from my android phone I am getting the error "Video File Type is Not Supported"

I do not understand this because videos smaller in size from the same phone work just fine.

Kind regards,
Chris

10 years 4 months ago
Licenses:

Hi.

Does it apply only mobiles?
Did you've tried upload the same file in desktop?

- Instead of saying: 'it's not working', explain the problem in detail.
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10 years 4 months ago
Licenses:
JomSocial Expired

actually I just copied over two videos from my android phone to my lap top computer, and the one that is 33MB uploads and converts just fine but the one that is 85MB (from the same phone) uploads then gives the "Video File Type Not Supported" message. Both videos are .mp4 file type from the same device.

10 years 4 months ago
Licenses:

Hi.

Could you upload that larger file to some server so I could download and test it? Or is it and should stay private?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 4 months ago
Licenses:
JomSocial Expired

Hi,

This is a link to a dropbox folder with both the smaller 33MB video and the larger 85MB video www.dropbox.com/sh/0xkbz5c388trr9z/AADYB...GnuqrfQsYfo3Tfa?dl=0

Thanks for looking at this.

10 years 4 months ago
Licenses:

Hi.

I'm sorry but due to holidays I can't test it. But I assign developer to this thread so support will be continued.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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