Hello,
I have tried several things listed in the forum like having hosting support isntall ffmpeg and flvtool2 and verifying the path with them. However when I execute the cron I am still getting the "<message>Could not convert video</message>" and they are all still pending.

Hello,

I cant access your site, because my ip blocked by your site.
here my ip:
223.164.64.238

please make sure ffmpeg installed at your server, and the version must not too old. please upgrade ffmpeg to newest version from
www.ffmpeg.org

Regards,
Albert

Thank you for your help. Sorry about forgetting to relax the security. I have removed the GEO IP blocking. Please look at it now.

I had the hoisting support install FFMPEG and FLVtool2 last night and they gave me the path at that time. I am very unfamiliar with how to telnet and command line. So I am not sure how to see the version. I have get you the access information if that is something you are able to look at to verify.

I added the test site access info to the original post. please help with this as the issue is occurring both on the Rackspace server and HostGator

Hi,

FFMPEG not found at your server. please contact your server support for future assistance.

Regards,
Albert

hello,

I did just find out that on my test server that is a shared reseller account that does not permit ffmpeg but my main server support has stated that ffmpeg and flvtool2 are installed (see chat reply below)

[Crystal B] root@webserver-01:~# ffmpeg -version
ffmpeg version 0.8.16-4:0.8.16-0ubuntu0.12.04.1, Copyright (c) 2000-2014 the Libav developers
built on Sep 16 2014 18:33:49 with gcc 4.6.3
[Crystal B] root@webserver-01:~# which ffmpeg
/usr/bin/ffmpeg
[Crystal B] root@webserver-01:~# flvtool2 -version
FLVTool2 1.0.6
[Crystal B] root@webserver-01:~# which flvtool2
/usr/bin/flvtool2

Hi,

as you can see, FFMPEG at your server its too old (ffmpeg version 0.8.16-4:0.8)
please upgrade it to latest version that support at your server. download it from www.ffmpeg.org

and make sure that FFMPEG include dependencies library (libx264, etc).
trac.ffmpeg.org/wiki/CompilationGuide/Centos
trac.ffmpeg.org/wiki/CompilationGuide/Ubuntu

if you dont know how to upgarde it, please contact your server support.

Regards,
Albert

thank you so much. this information was just what I needed to point me in the direction of how to install and compile the correct version of FFMPEG. for others who read this the path to ffmpeg for my situation ended up being /root/bin/ffmpeg after using the Ubuntu compilation guide is noticed this path in the tips at the bottom "/home/yourusername/bin/ffmpeg" so I tried /root//bin/ffmpeg and that works now.