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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Upload Video not working

11 years 10 months ago
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JomSocial Expired Socialize Expired

Videos uploaded are not published in the feed. They stay in pending videos ...

11 years 10 months ago
Licenses:

Hi, Bernardo.

1. Make sure that you have installed FFMPEG library on your server.
2. Make sure that library is in one of latest versions.
3. Make sure that you provided correct path to FFMPEG library in Backend -> Components -> JomSocial -> Videos -> Video settings -> Path to FFMPEG
4. Make sure that you properly configured cron jobs: documentation.jomsocial.com/wiki/Setting_Up_Cron_Job

You may be also interested in this documentation:
documentation.jomsocial.com/wiki/Cron_sa...ld_not_convert_video '
documentation.jomsocial.com/wiki/Video_L..._Upload_Requirements

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 10 months ago
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JomSocial Expired Socialize Expired

badaueh.com.br/index.php/5c-phoenix/videos/mypendingvideos

It does not work! The videos are still pending!

11 years 10 months ago
Licenses:

Hi, Bernardo.

I'm sorry but I've just tested it on your site:

badaueh.com.br/index.php/5c-phoenix/videos/video/4-test
prntscr.com/5h0oqn

Video was converted after cron job was run.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 10 months ago
Licenses:
JomSocial Expired Socialize Expired

Explain to me what you did , why I carried a video and it remains in pending ... That is , the video does not appear automatically

badaueh.com.br/index.php/5c-phoenix/vide...6-a-historia-de-lula

Not to mention in the video, which only appears in the video list after making my login

badaueh.com.br/index.php/5c-phoenix/vide...se-of-the-rising-sun

11 years 10 months ago
Licenses:

Hi, Bernardo.

But this video is playable... so it was converted.

What I did:

1. Uploaded file
2. Run cron job (Backend -> Components -> JomSocial -> Monitor -> Execute cron job - button at upper right corner).

I asked you in my first post to make sure if cron job is set correctly.
You replied "not working... did you checked the list?

Is con job set up correctly?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 10 months ago
Licenses:
JomSocial Expired Socialize Expired

Friend,

This is very difficult for a user without knowledge ... A user on my network will not know or can do these procedures . What if every time someone upload a video , I have to do these procedures the network will not work. Do not have an easy, automated way to upload and publish videos?

11 years 10 months ago
Licenses:

Hi, Bernardo.

But this is automated. All you need to do is: set a cron job that will be fired from time to time.
So users will have to (just) upload video and wait a little bit.
Conversion is done automatically - if cron is set.

That is why I asked you "Make sure that cron job is configured : documentation.jomsocial.com/wiki/Setting_Up_Cron_Job " In my first replay.

Please, follow our documentation.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 10 months ago
Licenses:
JomSocial Expired Socialize Expired

Ok . I will adjust my cron settings via cpanel ...

Why all videos posted do not appear in the module Community - Videos ? Are only aparencendo 3 ( without signing ) . By logging everything is normal ... What is wrong in the configuration ?

badaueh.com.br/

11 years 10 months ago
Licenses:

Hi, Bernardo.

It seems that system assigned wrong access rights to those two videos. In cases like this one just switch access rights to some - save, then again switch to public.

You may check - I fixed them with this method.

I also added new video and it was showed in module right away.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Bernardo
11 years 10 months ago
Licenses:
JomSocial Expired Socialize Expired

Thank you very much!

Moderators: Piotr Garasiński
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