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11 years 10 months ago
Licenses:
JomSocial Expired

Hello, the following problem.
I want to change my profile cover and because you do not like me delete it. I am doing the following steps:

- Profile
- Profile
- Edit Cover
- Submit a Photo
- Save
- Delete Profile Cover
- Above is the cover away now

There emerged as the front (see picture).
Only the administrator can delete it.
What is going wrong here? How can I completely delete the image?

Attachment Cover1.jpg not found




I am using Joomla 2.5.27 latest version
Jomsocial latest version

Thx

Attachments:
11 years 10 months ago
Licenses:

Hi, Sascha.

Run cron job after you delete cover photo;

Backend -> Components -> JomSocial -> Monitor -> Mail Queue -> Execute cron (upper right corner).


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
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11 years 10 months ago
Licenses:
JomSocial Expired

Hi Michal,
I did that. From hand. I need to set up the cron job.
Unfortunately, nothing has been done. It's still just as in the picture.

11 years 10 months ago
Licenses:

Hi, Sascha.

Ok, I need a clarification for steps to replicate it:

- Profile (is this menu item or page?)
- Edit Cover (there is no "Edit cover" menu item... there is "Modify cover" button that appears on profile cover when you hover over it)
- Submit a Photo (you probably mean a wide button in modal window, right?)
- Save
- Delete Profile Cover (where you delete cover? There is no delete cover button anywhere)

Do you delete cover in cover album?

Also, please, try to replicate it on our demo site: demo.jomsocial.com/profile.html


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 10 months ago
Licenses:
JomSocial Expired

In the demo, it seems to go.
I'm sorry, I can not explain it differently.
For my English is too bad.

I try again.

I log into Jomsocail normal
Then go to profile and see my profile with the cover above
There I go to edit Cover
Then upload photo
After that the uploaded image can be seen in the cover
Now I want to delete it because I do not like
Under the cover is right "Options"
Since I'm on it and it says it: Delete Profile Cover
I confirm with Yes
Then my Uploaded image is gone and I see again the standard cover.
However, I have now the image is still on my list. See the image which I have also sent in the first post.
I see my picture still as black image with White outline.
But I can not erase completely.
I can only delete it as admin. Even with the cronjob it does not go away.
In the demo, it is so this picture I have uploaded verbelibt in my chronicle, just as the cover is taken out.
For me, the image remains, but it is no longer visible.
There remains only the shell.

I hope you understand it:-)
My English is just too bad to explain it rationally.
Sorry.

11 years 10 months ago
Licenses:

Hi, Sascha.

It seems to be a valid bug as I can replicate on demo site and my test site.
I'll report it to our developers.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Sascha
11 years 10 months ago
Licenses:
JomSocial Expired

That's nice, thank you. What do you mean by when this will be fixed?

11 years 10 months ago
Licenses:

Hi, Sascha.

I can't give you exact timing... but rather in January than in December.
I'll update this thread so you'll be noticed.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Sascha
11 years 8 months ago
Licenses:

Hi, Sascha.

Please, make safe copy of this file:

ROOT/components/com_community/models/user.php

Then replace original with patched file in package.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

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