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Problem with videos

11 years 10 months ago
Licenses:
JomSocial Expired

I installed the ffmpeg and I configured the jomsocial and the cron.
The upload of videos it's ok, but the videos can not be showed in the pages.

In the cron, I received the msg bellow:


This page contains the following errors:
error on line 1 at column 43: Extra content at the end of the document
Below is a rendering of the page up to the first error.
FFmpeg could not convert videos

11 years 10 months ago
Licenses:

Hi Otavio,

please provide me adminstrator access detail and FTP, by editing your first post at this topic and put it under site info form.
i need it for debugging purpose. mostly the issue related with ffmpeg it self, please make sure ffmpeg version that are you using not too old. here the latest version:
www.ffmpeg.org/

Regards,
Albert

11 years 10 months ago
Licenses:
JomSocial Expired

Hi.

I provided this access. I don't use the FTP on my website because of the security. But I'm using the CENTOS 6 and I installed the ffmpeg using the "yum install ffmpeg" for install the last version.

11 years 10 months ago
Licenses:

Hi Otavio,

Its hard for me if I cant access the files at your site. I need changing some files for debugging purpose.
do you have any SSH access? or can you create FTP access for me, just in temporary. after I done with this issue. you can remove that FTP access.

the issue can be not installed properly:
trac.ffmpeg.org/wiki/CompilationGuide/Centos

or version too old, or ffmpeg cannot access for public users.

Regards,
Albert

11 years 10 months ago
Licenses:
JomSocial Expired

The link that I provide is just a proxy because I'm using the joomsocial in my intranet.
I'll ask for the support team to check the installation of ffmpeg.
Need I install the flv support too or just the ffmpeg?

That some additional information that I can provide you without the ftp access?
I'll ask for this for my support server team.

11 years 10 months ago
Licenses:

Hi Otavio,

only by access your site by using FTP, that I can know what exactly the problem is. please ask your support team to debug it from:
activate debug mode from jomsocial backend > video settings or from convertVideo function at /components/com_community/libraries/videos.php around line 308.

$cmdOut	= $this->_runCommand($command);
changing it to
$cmdOut	= $this->_runCommand($command);
var_dump($cmdOut);
die();
and execute cron job. you can see the error message from there.

Regards,
Albert

The following user(s) said Thank You: Otavio
11 years 10 months ago
Licenses:
JomSocial Expired

Hi. Tank you for your help. I solved the problem by installing again the ffmpeg using this tutorial: trac.ffmpeg.org/wiki/CompilationGuide/Centos

Moderators: Piotr Garasiński
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