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Could not make the video featured

11 years 10 months ago
Licenses:
JomSocial Active Socialize Expired

Hi,

I could not find the star option to make a video as featured. Please check tinyurl.com/q7z6ufw

Please help how I can enable the option and make the video featured?

Thanks

11 years 10 months ago
Licenses:

Hi, Maarten.

It seems that this feature is affected by some 3rd party extensions. Could you disable membership extension?

- Instead of saying: 'it's not working', explain the problem in detail.
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11 years 10 months ago
Licenses:
JomSocial Active Socialize Expired

Hi

I disabled that membership extension but the issue is not solved yet.

Though I need to keep enable the extension, I enabled the membership extension again?

Thanks

11 years 10 months ago
Licenses:

HI, Maarten.

No, please, keep it disabled while I debuging your site.
You may shut down your site if this is crucial.
Loging with super user account I can't view video. I'm redirected to: your-domain.com/subscribe?free_no_access=2896

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 10 months ago
Licenses:
JomSocial Active Socialize Expired

Hi

I disable the paid membership plugin for your debugging purpose.
Let me know if the issue is fixed.

Thanks

11 years 10 months ago
Licenses:

Hi, Maarten.

Hmmm, it's still not disabled in frontend:
Try to reach any of your video. You'll get 404

prntscr.com/5anemj

Nevertheless I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 10 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
  • Visitor
  • Thank you received: 0
Licenses:

Hi Maarten,

You only able to "featured" the public videos, beside that (members only, only me or friends only) cant be "featured", this is as designed.

thank you

11 years 10 months ago
Licenses:
JomSocial Active Socialize Expired

Thanks a lot

11 years 10 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
  • Visitor
  • Thank you received: 0
Licenses:

you're welcome

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