Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Could not make the video featured

10 years 5 months ago
Licenses:
JomSocial Active Socialize Expired

Hi,

I could not find the star option to make a video as featured. Please check tinyurl.com/q7z6ufw

Please help how I can enable the option and make the video featured?

Thanks

10 years 5 months ago
Licenses:

Hi, Maarten.

It seems that this feature is affected by some 3rd party extensions. Could you disable membership extension?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 5 months ago
Licenses:
JomSocial Active Socialize Expired

Hi

I disabled that membership extension but the issue is not solved yet.

Though I need to keep enable the extension, I enabled the membership extension again?

Thanks

10 years 5 months ago
Licenses:

HI, Maarten.

No, please, keep it disabled while I debuging your site.
You may shut down your site if this is crucial.
Loging with super user account I can't view video. I'm redirected to: your-domain.com/subscribe?free_no_access=2896

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 5 months ago
Licenses:
JomSocial Active Socialize Expired

Hi

I disable the paid membership plugin for your debugging purpose.
Let me know if the issue is fixed.

Thanks

10 years 5 months ago
Licenses:

Hi, Maarten.

Hmmm, it's still not disabled in frontend:
Try to reach any of your video. You'll get 404

prntscr.com/5anemj

Nevertheless I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 5 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
  • Visitor
  • Thank you received: 0
Licenses:

Hi Maarten,

You only able to "featured" the public videos, beside that (members only, only me or friends only) cant be "featured", this is as designed.

thank you

10 years 5 months ago
Licenses:
JomSocial Active Socialize Expired

Thanks a lot

10 years 5 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
  • Visitor
  • Thank you received: 0
Licenses:

you're welcome

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved