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My users can not change the profile picture and the cover image

11 years 11 months ago
Licenses:
JomSocial Expired

Hello,
I have a website with JomSocial installed and I have a problem with uploading and editing profile picture and cover image..
My website is www.noninvitatemi.it
The problem is when I try to change the cover image , nothing happens, but when I want to change the profile picture of the avatar gives me error
Thank you for your attention

11 years 11 months ago
Licenses:

Hi, Giuseppe.

I suggest that you switch to the default template like protostar to check if the fault exists and if it doesn't then you might need to contact your template provider. Try that and let me know how you get on.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 11 months ago
Licenses:
JomSocial Expired

michal hello , I'm sorry , I tried protostar but I have always the same error .. try again with the credentials I gave you before and let me know

11 years 11 months ago
Licenses:

Hi, Giuseppe.

Every photo upload attempt ends with 500 what indicates server error: prntscr.com/53vdfm
Please, add server error log (two last days should be enough). If you don't know how to display server error log - please ask your hosting provider for assistance.

Also, please, edit your first post and add FTP credentials.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 11 months ago
Licenses:
JomSocial Expired

thanks .. but I could tell you how I can fix this problem, but I do not get Personal Service from my hosting .. I would be very grateful

11 years 11 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
  • Visitor
  • Thank you received: 0
Licenses:

Hi Giuseppe,

I cant access your backend and I always get "This webpage is not available" randomly

Anyway, please you check "Path to Temp Folder" from joomla configuration, and make sure the path is correct.

thank you

Moderators: Piotr Garasiński
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