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Video Comments module has something error

12 years 3 weeks ago
  • Poteto's Avatar
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Hi,


After updating, video comments module has something error.
(I am not sure which version has this issue...)
Actually, the module doesn't show any comments though comments is there.

URL:https://demo.yinbit.com/

Attachment video_comment_error01.PNG not found



After log-in, the module shows that comments.

Attachment video_comment_error02.PNG not found



I checked other site that I am operating.
Other sites have the same issue.
URL:https://news.yinbit.com/sns.html
Site Version:
JomSocial 3.2.1.4
Joomla! 3.3.4


Sincerely yours,
Poteto

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12 years 3 weeks ago
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Hi.

I can't find login button on your site :)
How can I reach your community?

Check if commented item has no privacy restrictions e.g privacy is set to Site members or Me & Friends.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
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12 years 3 weeks ago
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Hi Michal,

Thank you for your quick reply.

>I can't find login button on your site :)
>How can I reach your community?

demo.yinbit.com/
This is the site I am reporting.
Could you please check again?

>Check if commented item has no privacy restrictions e.g privacy is set to Site members or Me & Friends.

Setting is O.K.
Because the comment is shown correctly on public views in the stream line as follows:

Attachment video_comment_error03.PNG not found



But that comment is not shown in the video comments module before log-in.

Poteto

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12 years 3 weeks ago
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Hi.

You haven't specified to what URL issue applies so I used your main site.
Please, edit your first post and also access to site backend.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 3 weeks ago
  • Poteto's Avatar
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Hi Michal,

Thank you for your support.
I just updated the first post now.

Sincerely yours,
Poteto

12 years 3 weeks ago
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Hi.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Poteto
12 years 3 weeks ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Poteto,

Please make sure the video is for public, because on that module will check the video privacy, if you browsed as a guest, so only the public videos which will be showed in that video comments module.

thank you

12 years 2 weeks ago
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Hi Dimas,

Thank you for your advice.

In this case, the privacy setting is O.K. as follows.
I set all videos privacy as the public view.

Attachment setteing01.PNG not found



Actually, the video and its comment are shown correctly on public views in the stream line as follows:

Attachment setteing02.PNG not found



Before updating, I think, maybe the Video Comments module was working well.
So, could you please test the Video Comments module in your demo site?

Sincerely yours,
Poteto

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12 years 2 weeks ago
  • Dimas Tekad Santosa's Avatar
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Hi Poteto,

I am not sure this is bug or not, but when I check on newest code everything is working fine..

Maybe you should wait the newest package released..

thank you

12 years 2 weeks ago
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Hi Dimas,

Thank you for your checking.

>Maybe you should wait the newest package released..

Today, I just updated the JomSocial to version 3.2.1.5.
But still the issue we have.

Several sites have a same issue.
Could you please test the Video Comments module in your demo site?

Sincerely yours,
Poteto

12 years 2 weeks ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Poteto,

There is some parameter regarding the privacy access, I tried comment public profile and public video and able to see as guest very well.

if you want to avoid the privacy you need edit this file modules/mod_videocomments/helpers.php, find this code :

$permission = CPrivacy::getAccessLevel($my->id, $comment->creator);
                if ($permission >= $comment->permissions) {
                    $data[] = $comment;
                    if (--$counter == 0) {
                        break;
                    }
                }

change to :
$data[] = $comment;
                    if (--$counter == 0) {
                        break;
                    }

12 years 1 week ago
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Hi Dimas,

Thank you for your support and fixing the issue.
Could you please update the code of mod_videocomments/helpers.php in the next JomSocial version?

Sincerely yours,
Poteto

Moderators: Piotr Garasiński
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