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Problem with adding video

10 years 9 months ago
  • robay's Avatar
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Hi,

Sometimes I have problem with adding video. When I add link everything is ok but when I add it, the video is empty.

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10 years 9 months ago
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Hi, Robay.

It happens only sometimes? are you able to describe circumstances when video is not posted?
You mean that nothing is posted or just a comment.. or a thumbnail...
Please, post a printscreen with an "empty video" post.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
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10 years 9 months ago
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Hi, Robay.

It happens often. When I add link to video everything is ok in preview. The issue is when I add post, becouse thumbnail is empty and video is not active. (Screenshot 2)

10 years 9 months ago
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Hi, Robay.

Please edit your first post and add your site credentials so I could check that issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
  • robay's Avatar
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I can't give you access because I told you we are registered in GIODO. How can I check this?

10 years 9 months ago
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Hi, Robay.

Ah, I remember...
Please, check on our demo.jomsocial.com and jomsocial.com/community sites.
If it work there it means it your site specific issue.. and we need access to it in order to fix it.
Without access... we couldn't help you. Per our Support Policy: www.jomsocial.com/support

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 8 months ago
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You can check this problem in database (attachment).

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10 years 8 months ago
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In the same time we have a problem with administrator panel. We can't see users list and new posts. (Attachment)

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10 years 8 months ago
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Hi, Robay.

You should open new thread for your new issue.

I'm sorry but we can't review or fix your issues without access to your site. I know that you registered your site in GIODO... but we can't do anything without access...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 8 months ago
  • robay's Avatar
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Hi Michal.

I answer you in this topic again, because for half a day I made a lot of tests.
I noticed that it is difficult to repeat me this error on our test site which is a clone of the original web site. Therefore, I tried to find the differences between them. The difference between them lies in the fact that the original page uses cron job as server service .
I turned on the cron job on test site too for smallest cycle in our case 1 min. Now I tried to add one movie over and over dozens of times. And the error occurred... Probably the error occurs at the moment when the addition of the video and the task of cron job is performed at the same time, for example, when the stream is cleaning or something like this. It is very difficult to replicate because you have to hit the right moment and it is like a lottery.

As a curiosity, screenshot below shows fragment of test by inserting get around the same video dozens of times ...

Attachment addvideobug.jpg not found



I do not know what to do. As I wrote above, it is very difficult to replicate ...

Regards,
Robay

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10 years 8 months ago
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Hi, Robay.

Thank you for testing it.
Please, give us a bit time to test it too...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 6 months ago
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Hi, Robay.

Did you tried to replicate it in 3.2.15?
Also one video can be added only once by user... so how did you add the same video several times?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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