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Original Uploaded Videos for Zencoder/S3 not being deleted

12 years 3 months ago
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.Support,

After a video has been transferred to Zencoder for encoding to be deposited into Amazon S3 the original file is not deleted from my server.

I believe this is a bug in need of a resolution.

Thank you,
Steven Dunn

12 years 3 months ago
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Hi, Steven.

Please provide us with working hataccess credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

Did you set in Backend -> Components -> JomSocial -> Videos -> Video Settings -> Delete Original Videos -> YES?

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12 years 3 months ago
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Michal,

The information has been added.

Yes. I double checked that 'Delete Original Videos' is selected to 'Yes'.

I appreciate you working on this issue!

-Steven

12 years 3 months ago
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Hi, Steven.

This time htaccess wasn't asking for password... but password for administration area doesn't work.
Could you check it again?

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12 years 3 months ago
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Michal,

I temporarily removed the htaccess while support is ongoing to ease the maintenance process. Instead I have simply switched the site into offline mode.

I did not notice that the Joomla account was disabled. It has now been corrected. It should all be good now!

Thank you,
Steven

12 years 2 months ago
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Hi, Steven.

Ok, I'm in... now I nee FTP access to check videos original folder.

- Instead of saying: 'it's not working', explain the problem in detail.
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12 years 2 months ago
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Michal,

Their may have been a miss-communication. I checked the FTP account and it has full access to the 'public_html' folder including the 'original videos'. They are being stored under the primary folder 'videos'.

Please advise.

Feel free to upload any test videos you need as Zencoder is currently set to integration mode.

-Steven

12 years 2 months ago
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HI, Sven.

I still need FTP access... please edit your first post and add FTP credentials.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 2 months ago
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Michal,

The information has been updated. I thought I had already added it to this post.

My apologies.

Thanks,
Steven

12 years 2 months ago
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Michal,

I would appreciate any updates regarding this matter.

Thank you!
-Steven

12 years 2 months ago
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Hi, Steven.

I'm sorry for delay. Your post wasn't visible on my list.
Please, always after you update a thread, make sure it has "Pending Support" status.
In other case it will be not visible for me.

Nevertheless I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 2 months ago
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Hi Steven,

could you please check the sftp access again? because I can't login. I need that for debugging purpose.

Regards,
Albert

12 years 2 months ago
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Albertus,

I have updated and verified the new information.

Please give it another attempt.

Thank you!
-Steven

12 years 2 months ago
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Hi Steven,

after I cross check again this issue. the original video not being deleted because when cron runs, the zencoder is reading the original file Jomsocial component do not retrieve any returns related with zencoder convert process. so If using zencoder the original video will stay.

Regards,
Albert

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