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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

I can not post, view, upload, change, or modify anything that has to do wit

10 years 9 months ago
Licenses:
JomSocial Active GURU Expired

For several days ago we are experiencing a problem with the images on JoomSocial. The problem is that when you try to make changes to the site associated with images the site is completely blank. Please we need your help ...

IMPORTANT:

We made a change in the domain name where you installed JoomSocial. The domain where this is installed and adminiostrativa reduka.com area is reduka.com / administrator

10 years 9 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi,

I get fatal error when do photo uploading, but I cant see any detail error.. can you check your error log and give it to me? please, you check the error log after uploading the photo.

Also Please you re-install your Jomsocial with the newest version, I hope it will solve the issue.

thank you

10 years 9 months ago
Licenses:
JomSocial Active GURU Expired

Do not know how to do or see an error log.

Furthermore, it could solve the problem without having to reinstall the jomsocial?

10 years 9 months ago
Licenses:
JomSocial Active GURU Expired

Do not know how to do or see an error log.

Furthermore, it could solve the problem without having to reinstall the jomsocial?

10 years 9 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Cristian,

I am not sure..thats why I really suggest you update to the latest one, because for some issues already fixed there..

thank you

10 years 9 months ago
Licenses:
JomSocial Active GURU Expired

We really need to help us with this problem without having to upgrade the Jomsocial, as currently we have miss several changes that we like ... If we update the Jonsocial these changes will be erased .... In advance thank you very much for your help .. ..

10 years 9 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi,

did you uninstall Jomsocial component? because when I open this page matelok.com/index.php?option=com_community I get "Component not found" also you have fatal error on your "Yoo_infinite" template so I changed to protostar template.

thank you

10 years 9 months ago
Licenses:
JomSocial Active GURU Expired

The component is installed in www.reduka.com since made ​​a name change in the domain a few months ago ....

10 years 9 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Cristian,

May I know, what is the backend URL ? I need to check your jomsocial version, what Jomsocial version are you using? And anyway you are using the 3rd party template, please you try with default Jomsocial template, because in version 3.2.x.x we totally changed the sharebox template and not use the sharebox like on your template.

thank you

10 years 9 months ago
Licenses:
JomSocial Active GURU Expired

The URL of the administration is www.reduka.com / administrator.
Jomsocial version I'm using is 3.0.1.
The template I'm using is the default jomsocial, but we miss some changes in css files ...

10 years 9 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Please you update to the latest one... You missed 2 mayor versions 3.1.x and 3.2.x, for any older jomsocial issue is beyond our support.. sorry :(

10 years 9 months ago
Licenses:
JomSocial Active GURU Expired

I am currently using joomla 2.5 on my site.
I should also update the version of joomla to upgrade the version of jomsocial??

10 years 9 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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The latest jomsocial version is supporting with Joomla version 2.5, but I suggest you also update your Joomla to version 3.3 as soon as possiblt, because for next Jomsocial mayor release 3.3 only will supported Joomla 3.3.

thank you

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