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access to jomsocial dasboard not working

9 years 10 months ago
Licenses:
JomSocial Active

access to jomsocial dasboard not working. Show videos is not working

9 years 10 months ago
Licenses:

Hi.

You have TWO separated issues here:

1. Please upgrade access rights to Super User as we need to debug your system. Without it I can't check dashboard issue.
Also this could require FTP access. Edit your first post and add credentials to coreesponding fields.

2. When you upgrading JomSocial menu items in JomSocial toolbar lost "connection" with component. Joomla! mark them as disabled and with notice: "Component 'com_community' does not exist". In order to fix it please follow this instruction:

- click on menu item in JomSocial menu in order to edit it
- when in edit mode don't change anything
- save
- menu item should be fixed
- do it for every JomSocial related menu items (if needed)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
Licenses:
JomSocial Active

I have upgrade support user to super user

9 years 10 months ago
Licenses:

Hi.

You forgot about FTP credentials.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
Licenses:
JomSocial Active

I'm getting this error when I try to acess the dashboard: Fatal error: Call to undefined method CommunityModelActivities::getActCount() in /var/www/vhosts/redes-sociais.com/pt-ao/junta-te-a-nos/administrator/components/com_community/views/community/view.html.php on line 43

9 years 10 months ago
Licenses:
JomSocial Active

I have installed the ProFiles component. Isn't it enough?

9 years 10 months ago
Licenses:

Hi,

I need your FTP access detail. for debugging purpose.
By editing your first post at this topic, and put it at Site Infor Form.



Regards,
Albert

Attachments:
9 years 9 months ago
Licenses:

Hi There,

We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.

Regards,
Albert

Moderators: Piotr Garasiński
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