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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Video Upload and Processing

11 years 2 weeks ago
Licenses:
JomSocial Active iSEO Expired

I am slowly rebuilding my site using some space I have from an old site. My intention is to move everything to the correct location once I have worked it all out, just as well as I am floundering with the Video side of Jomsocial. I have provided my info below for the development area.

I am totally unfamiliar with ffmpeg but it is active on my server. As far as I can see I have entered everything I should when I installed JomSocial but the video's will not process. Can you help?

11 years 2 weeks ago
Licenses:

Hi, Paul.

Upgrade JomSocial to current stable version -> JomSocial 3.2.0.1
Please contact to your hosting provider and ask if ffmpeg is installed and for correct path to it.
Then run cron manually or set cron job.
I uploaded avi file so we'll see if it's converted.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:

Hi, Paul.

We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Active iSEO Expired

Sorry, my computer bit the dust and even though it isn't fixed yet I have managed to dig out one that I would rather not be using to get back to work again.

I am now trying to use Zencoder/S3 but am having little success there either. I have followed the "How To" Video four or five times but I think I am missing something in the setup of Zencoder and S3 that is not covered in the Vid.

10 years 11 months ago
Licenses:

Hi, Paul.

Please provide us with working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

When I'm try to login to your backend I receive notice:

Your host needs to disable magic_quotes_gpc to run this version of Joomla!


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Active iSEO Expired

I have updated the login information as you asked. Please note that admission to the backend will be using the URL posted in the notes section.

Thank you for your assistance

10 years 11 months ago
Licenses:

Hi, Paul.

To be honest I shouldn't do that... but I configured it for you so now videos are converted.
Now all you need to do is to activate Zencoder account and disable Integration Mode.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Active iSEO Expired

Michal I could so easily click the Thanks Button and leave it at that. Better still I could write, as I am to convey my thanks for you and your crew.

Amazing, Wonderful, Fabulous .....

Thank you so much.

10 years 11 months ago
Licenses:
JomSocial Active iSEO Expired

Michal,

I am sorry to bother you again old man but for reasons that don't need discussing here I have had to change my site around and have somehow found that I can no longer upload/process videos.

Can you tell me exactly what you did last time to fix my problem?

Thanks again.

10 years 11 months ago
Licenses:

Hi, Paul.

Well I just entered proper values to configuration fields.
You're lucky :) My browser saved values for this fields so it was easy to enter them again.
I uploaded test video and it was converted and exported to Amazon S3... so it works :D
No you'll need to set cron job or run it manually: documentation.jomsocial.com/wiki/Setting_Up_Cron_Job

Click "Thank you" button anyway :D :D :D


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Crocodile
10 years 11 months ago
Licenses:
JomSocial Active iSEO Expired

Thanks so much .... once again.

Damn you guys are good. I invested my money well in Jomsocial.

10 years 11 months ago
Licenses:
JomSocial Active iSEO Expired

Michal, what were the settings that I missed?

10 years 11 months ago
Licenses:

Hi, Paul.

This time you forgot or missed to enter access data for Amazon S3 configuration ^^
Zen coder and Amazon services are configured so just note somewhere keys and names for that services.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 11 months ago
Licenses:
JomSocial Active iSEO Expired

I don't understand because Zencoder and Amazon S3 were already configured from before, nothing changed there but having made a huge mistake and damaged my database I had to start again. I don't see exactly what I am missing or what I need to do to fix it.

I am feeling pretty dumb right now.

Moderators: Piotr Garasiński
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