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Uploaded Videos are in folder 'originalvideos' but not in folder 'videos'

11 years 1 month ago
  • feyzi's Avatar
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  • feyzi
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Licenses:
JomSocial Active Socialize Expired

Hi,

on my site, a few videos were uploaded, but they would not published. And some of the uploaded videos are in the folder 'originalvideos' but they are not in the folder 'videos'.

So I dont know, if they are converted or not by the cron job. The cron job ist already configured (every 5 minutes) on the server. However, some videos will be converted, others not. When I call the cron job link in the url, the cron job tell me, that there are no pending videos. But in the admin-backend, the uploaded videos are already there and I can play them. In the backend it seems everything fine.

What could be the reason? Is there a way, to find out, which of the uploaded vidos would not be converted? How can I monitor it?

Is there a way to identifier these videos and convert them again?

But the best were, that every video should convert by the cron job and shown in the frondend.

Please help

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11 years 1 month ago
Licenses:

Hi, feyzi.

It seems that you don't have valid subscription for JomSocial... it probably expired.
If it's not, then please post here and try to explain it: www.jomsocial.com/forum/billing-issues

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 month ago
  • feyzi's Avatar
    Topic Author
  • feyzi
  • Offline
  • Fresh Boarder
  • Posts: 10
  • Thank you received: 0
Licenses:
JomSocial Active Socialize Expired

Hi Michal,

I have licenced it correctl. I think its not up to the licence, because I have one day after I detect the issue uploadede another video. And this video would correctly converted.

11 years 1 month ago
Licenses:

Hi, feyzi.

Under your avatar are subscription badges that apply to JomSocial and Socialize.
I can see only Socialize badge... and your issue apply to JomSocial.
Please, check here your subscriptions: www.jomsocial.com/component/digistore/licenses and post here www.jomsocial.com/forum/billing-issues to solve issue with it.

We'll help you as soon subscription issue will be solved.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 1 month ago
  • feyzi's Avatar
    Topic Author
  • feyzi
  • Offline
  • Fresh Boarder
  • Posts: 10
  • Thank you received: 0
Licenses:
JomSocial Active Socialize Expired

Hi Michal,

thank you. You are right. JomSocial is licenced for my site. But the license is not on my account. The Company, that worked with the project, have licenced it for me and my site, but I didn't have the password of the account.

So is it possible, to put the licence into my account?? If not, I have to get the password for "my" account from the company.

11 years 1 month ago
Licenses:

Hi, feyzi.

Please create new thread here: www.jomsocial.com/forum/billing-issues . Describe your situation.
I'm sure there is a solution for this.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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