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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

How soon will iPhone, iPad be able to play My Videos in JomSocial

10 years 2 months ago
Licenses:
JomSocial Expired Socialize Expired

I hope that being able to play JomSocial videos on iPhones and iPads will be corrected quickly. More and more people are uploading mp4 files or uploading mov files from their iPhone. Please expedite this change please.

Thank you for your prompt assistance,

James Vernon

10 years 2 months ago
Licenses:

Hi, James Vernon.

I asked other members of JomSocial Technical Support to test that issue.
Please, be patient.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 1 month ago
Licenses:

Hi, James Vernon.

Next major release - JomSocial 3.2 will use new html5 markup so it should help for playing videos on iDevices.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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