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Failed to fetch video thumbnail

12 years 10 months ago
  • onimaro's Avatar
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After upload video no activity stream and there is not thumb video image
If i create thumb video image I get this error "Failed to fetch video thumbnail"
Also if you go on my videos, there is the video I just uploaded, but it is only visible on all videos.
Also I have problem style whit module community video


Jomsocial 3.1.0.1
joomla 2.5.17
firefox

12 years 9 months ago
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Hi onimaro.

Could you provid us with some exact steps to replicate this problem on my end?

12 years 9 months ago
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I insert image

Attachments:
12 years 9 months ago
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Hi onimaro.

I saw similar problem to this one, and the reason was video format, could you try to convert it to mov or mp4 and then try?

12 years 9 months ago
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My upload files are all flv format, in old version of jomsocial 2.8.x don't have this problem

12 years 9 months ago
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I see...I'll ask other support team members for some assistance on this issue.

12 years 9 months ago
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Thank

12 years 9 months ago
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Hi Onimaro

can you tell me, how do you convert videos on your site if you dont have FFMPEG or Zencoder integrations enabled?

- Don't say feature not working. Instead, explain what you tried and what was the outcome.
- When you think you found the bug, try to replicate it on a fresh Joomla.
- When looking for support always provide temporary Super Administrative access to your site. We will ask for it anyway.
- Help yourself and read documentation which can give you answers to almost all questions you may have
12 years 9 months ago
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ffmpeg
ffmpeg-php version 0.6.0-svn
ffmpeg-php built on Dec 16 2013 16:50:48
ffmpeg-php gd support enabled
ffmpeg libavcodec version Lavc52.123.0
ffmpeg libavformat version Lavf52.111.0
ffmpeg swscaler version SwS0.14.1

This is my configuration php

When I had the old version of JomSocial 2.8.x I had no problems to convert flv videos and create video thumbnail

12 years 9 months ago
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Now working ^__^

12 years 9 months ago
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Well, it definitely can't work if its kept turned off :) right :)

- Don't say feature not working. Instead, explain what you tried and what was the outcome.
- When you think you found the bug, try to replicate it on a fresh Joomla.
- When looking for support always provide temporary Super Administrative access to your site. We will ask for it anyway.
- Help yourself and read documentation which can give you answers to almost all questions you may have
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