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No Gender information in Jomsocial Demographic Stats backend position

4 years 8 months ago
Licenses:
JomSocial Active Socialize Expired

Hello,

Do you know why i have no gender information displayed in the Jomsocial Demographic Stats backend position ?


Thanks for your help

System Information
Jomsocial 4.5
PHP Built On Linux info 3.0 #1337 SMP Tue Jan 01 00:00:00 CEST 2000 all GNU/Linux
Database Version 5.5.57-0+deb7u1-log
Database Collation latin1_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.1.12
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.8.3 Stable [ Amani ] 12-December-2017 15:00 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:57.0) Gecko/20100101 Firefox/57.0

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4 years 8 months ago
Licenses:

HI, Arnaud.

Thank you for contacting us.
No, image do say only that statistics are not collected. I need to take a peek into your system settings:

Please:

1. Edit your first post.
2. Click switch below main text field: prntscr.com/fk3hdg
3. Provide your site details: backend URL, admin credentials and FTP: prntscr.com/fk3hwz
4. Let us know that you provided credentials by posting in the same thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
4 years 8 months ago
Licenses:
JomSocial Active Socialize Expired

recquired infos to log and fix the error were add in "Require help from Admin/Mod? (Max length 500 chars)"..;-)
best regards

4 years 8 months ago
Licenses:

HI, Arnaud.

My current IP is: 138.68.241.253 US.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
4 years 8 months ago
Licenses:
JomSocial Active Socialize Expired

Your're in withelist now

4 years 8 months ago
Licenses:

HI, Arnaud.

Gender field hast to have capitals as code so instead "gender" should be "FIELD_GENDER".
So changed that and now it works: prntscr.com/hoaz4m


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: ARNAUD FRERET
Moderators: Piotr Garasiński
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