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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Email notifications

2 years 11 months ago
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All email notifications appear to have ceased working - this includes notification when a member receives a message and notifications to admin when a new member enrols. I have given you the access details for the admin area as I really don't think that I have changed any setting. Thank you for any help you can offer.

2 years 11 months ago

HI, Richard.

Thank you for contacting us.
I'm sorry to say but you're using outdated and unsupported version of JomSocial 4.2.4:
Please, upgrade it to letest version and check again.
I saw in Backend -> Components -> JomSocial -> Monitor -> Mail queue that emails are created on list and marked as sent. So maybe there is an issue with receiving them? Maybe they land in spam box?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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