Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Users mismatch on backend and frontend

6 years 9 months ago
  • Tony's Avatar
    Topic Author
  • Tony
  • Offline
  • Fresh Boarder
  • Posts: 22
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Active

Hi,
I am facing some issue with users mistmatching. On backend it shows 18 but on front end it shows 38 where as the pagination first and second page shows same users.

Please help.

6 years 9 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Tony,

Would you mind provide me site url and backend access, please? i need to check it..

Also I need your screenshot of the issue itself.

thank you!

6 years 9 months ago
  • Tony's Avatar
    Topic Author
  • Tony
  • Offline
  • Fresh Boarder
  • Posts: 22
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Active

Hi,
Where I can send you site's login details?
Here are few screen shots for your ready reference.

www.screencast.com/t/MbrUGuIoh6
www.screencast.com/t/R0M84WSe
www.screencast.com/t/vzHYJOdJn
www.screencast.com/t/OVYF8uioy9x5 >> In this screen shot you can see the same users which you can see on first page screen shot.
www.screencast.com/t/ruIQYrjXaTju
So here are few screen shots for your ready reference.

Thanks
Brandon

6 years 9 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Brandon,

On Jomsocial dahsboard, jomsoical only count the members who already login to jomsocial, on another words that is jomsocial users, but on module and members page jomsocial show all members on your site

6 years 9 months ago
  • Tony's Avatar
    Topic Author
  • Tony
  • Offline
  • Fresh Boarder
  • Posts: 22
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Active

Hi
Okay got that point. Why the pagination is showing same users on page 1 and page 2 then?

6 years 9 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Tony,

For that issue I need backend access and FTP access to inspect further.

thank you!

6 years 9 months ago
  • Tony's Avatar
    Topic Author
  • Tony
  • Offline
  • Fresh Boarder
  • Posts: 22
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Active

I have updated the same on your personal message.

Thanks
Brandon

6 years 9 months ago
  • Tony's Avatar
    Topic Author
  • Tony
  • Offline
  • Fresh Boarder
  • Posts: 22
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Active

Send you message on your profile. Please check and reply so I will know you have received the message and login details.

Thanks
Brandon

6 years 9 months ago
  • Tony's Avatar
    Topic Author
  • Tony
  • Offline
  • Fresh Boarder
  • Posts: 22
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Active

Hi,
Is there any one working on this? @Dimas I have already provided you ftp login details approx 6 days before still I have not received any feedback yet.

Thanks
Brandon

6 years 9 months ago
Licenses:

Hi,

I hope this link can help you for this issue:
documentation.jomsocial.com/wiki/Alterin...Social_Members_Count

that code will applied at jomsocial 4.3.5

Regards

6 years 8 months ago
  • Tony's Avatar
    Topic Author
  • Tony
  • Offline
  • Fresh Boarder
  • Posts: 22
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Active

I tried the fix replacing the code jomsocial with All in the line 41 of given file. The pagination is still not working. First two page shows the same details.

Thanks
Brandon

6 years 8 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Brandon,

I am sorry for delay answer.

That code from this documentation.jomsocial.com/wiki/Alterin...Social_Members_Count is not for fixing the pagination, that code only for fix the members counter on Jomsocial backend.

regarding the pagination issue we are still inspecting this today

thank you

6 years 8 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi,

Your site is very slow.. hard to inspect the issue, and now I get "Network Error (tcp_error) " during debug your issue..

I changed the template to proptostar, and I cant change it back to your template due the Network Error issue :(

Please you fix the slow problem, so we can inspect your issue well.

thank you!

6 years 6 months ago
  • Tony's Avatar
    Topic Author
  • Tony
  • Offline
  • Fresh Boarder
  • Posts: 22
  • Thank you received: 0
Licenses:
JomSocial Active iSEO Active Socialize Active

Hi,
Can you please give it a try now. There was some issues earlier which has been resolved. The site is working fine and fast now.

Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW