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security token Error

7 years 4 months ago
Licenses:
JomSocial Active iSEO Active

Hi, we and our users continuously getting this error when trying to sign-in
ERROR:
The most recent request was denied because it contained an invalid security token. Please refresh the page and try again.

Please help to sort out this issue asap.

Regards



msgid=7908

Attachments:
7 years 4 months ago
Licenses:

Hi, Tarun.

Thank you for contacting us.
Please, try to clear browser and Joomla! cache.
Disable caching if you enabled any in Joomla!

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 4 months ago
Licenses:
JomSocial Active iSEO Active

hi we already disabled the caching for joomla, and the server & cleared our browser cache many times still getting this error

also followed the steps you told us for the same issue:
www.jomsocial.com/forum/installation/357...m-after-4-2-6-update

have only enabled Jotcache on our website, still the issue is same.
please suggest.

7 years 4 months ago
Licenses:

HI, Tarun.

I need a developer to take a look at this.
He'll contact you at 26th December as soon he'll get back from holidays.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 4 months ago
Licenses:

HI, Tarun.

Additional question. Does only you experience this issue or your users as well?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 4 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Tarun,

Would you mind provide me FTP and backend access, please? you can send it to Message on our Community page, please use same subject like this topic.

We just upgraded our website, so the private info like the old version doesnt exist for now.

thank you!

7 years 4 months ago
Licenses:
JomSocial Active iSEO Active

messaged you regarding the ftp / backend details

7 years 4 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Tarun,

You activated some different cache system on your Joomla, I already disabled them and just leave the jotCache plugin, and the I tried again replicated this issue on frontend, register and login seems everything fine now.

thank you!

7 years 3 months ago
Licenses:
JomSocial Active iSEO Expired Socialize Expired

My site and the jomsocial website itself is also having the same error.

7 years 3 months ago
  • Dimas's Avatar
  • Dimas
  • Visitor
  • Thank you received: 0
Licenses:

Hi Emanuel,

Would you mind provide me the steps and credentials info inside this form www.jomsocial.com/submit-support please?

thank you

Moderators: Piotr Garasiński
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