Hi :D,

I have been testing out our site, and found that the register component works fine, however when more info is introduced in the fields it simply refreshes the page and the info is still present. I have had a look at the custom fields there are no limits set up, and also there are no problem registering someone with less info. I have tried making the info less but the name of the charity is quite long. Again there are no limits to the fields or custom fields.

We had the same problem with creating events, but that seems to be fixed after updating Joomla and Jomsocial. Any reason why the registration would refresh itself, and hold the info still?

Thank you ever so kindly!

HI, Shaun.

Thank you for contacting us.
Hmm... I'm not sure whet you mean. It would be much easier to if I could see it.
Could you make a screencast?
Or at least describe step by step how I could call that issue?

Hi,

I have recorded a video with the process and what the problem I am having.
sendvid.com/y2fi3xjv

Have added the file below incase the link does not work

HI, Shaun.

I tried to register and filled all the fields.
Registration was successful...
it seems to work fine... do I need to fill fields with specific data?

Hi,

When we insert less information or a smaller heading the registration is fine and is successful. When the info is a bit more like in the video it refreshes the page, but does not indicate where the problem is. I have not set any max or min limits on the fields so I am not sure why it would be doing this though.I have filled the form in the same fields as the video with just TEST and a random digit and it is successful.

Hi, Shaun.

Thank you for additional explanation.
I assign developer to investigate this further.
He'll contact you soon.

Hi,

I replicted like you said, fill more chars and I can register without any problem

Morning, I am really not sure why it is doing that I have tried different PC's and internet ISP's and it still does that. Could it be the browser, as we all only use Chrome? We also have tried creating an event and it does the same thing. Is there a way for me to troubleshoot this?

Thank you for getting back to me so quickly.

HI Shaun,

I see you are using JSPT, if you dont mind can you disable it? and test again?

thank you!

Hi,

I have tried disabling the extension but it still does the same thing. Is there possibly an update problem or bug maybe? This is highly frustrating, really not sure what it could possibly be!

hi Shaun,

I am sorry for delay answer, would you mind provide me phpmyadmin access, please?


thank you!

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Sorry for my delay! We have been updating the offices and moving some stuff around.
Please find above information. Thank you kindly for your help

HI, Shaun.

I'm Support Manager and your thread bring my attention :)
Due to delay I'd like to apology for... delay :D
Dimas is currently on holidays and will be back at Monday.
He'll respond as soon he will be back.

Hi Shaun,

I only can see the password info on your latest post, I also need the username for login to cPanel.. Please you update the private info and put it there.

thank you!