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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

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8 years 5 months ago

#171035

Topic Author
Richard Cail
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Fresh Boarder
Posts: 40
Thank you received: 0

Licenses:

JomSocial Active Socialize Active

When trying to login on a mobile phone, the login box appears but is greyed out and login details can not be entered. Any help to rectify this issue would be gratefully received.

Richard

This occurs on both Android and Apple phones

8 years 5 months ago

#171042

Michał
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Moderator
Posts: 13447
Thank you received: 3689

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Hi, Richard.

Thank you for contacting us.
Please, try to add this code:

.modal-backdrop {
z-index: 0 !important;
}

to: ROOT/templates/socialize/css/custom.css (if you don't have this file - feel free to create it)

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you

8 years 5 months ago

#171073

Topic Author
Richard Cail
Offline
Fresh Boarder
Posts: 40
Thank you received: 0

Licenses:

JomSocial Active Socialize Active

I have added the suggested code to the custom.css file in ROOT/templates/socialize/css/ but the problem is still there. I am attaching a copy of the file so that you can check that it is correct.

8 years 5 months ago

#171082

Topic Author
Richard Cail
Offline
Fresh Boarder
Posts: 40
Thank you received: 0

Licenses:

JomSocial Active Socialize Active

Apologies for my last post - the code worked once I cleared the cache in my mobile browser. Thank you for your help.

Richard

Moderators: Piotr Garasiński

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