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Activation emails not being sent

8 years 9 months ago
  • Rob's Avatar
    Topic Author
  • Rob
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ISSUE SUMMARY: When new users register some are not getting an activation email. Just did a test on Gmail and now 24 hr and still no activation email. I checked the spam folder and no activation email there either


STEPS TO REPLICATE:
1 Set up a new email account with Gmail
2 Filled out registration form completely
3 Waited a full day and no activation was received
4
5
RESULT No Activation
EXPECTED RESULT Activation email with link to activate
BROWSER Firefox

8 years 9 months ago
Licenses:

Hi, Rob.

Thank you for contacting us.
I'm sorry but I can't replicate your issue. I just registered at your site and I received activation email:
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This means your email works and is configured properly.
It may be that Google blocks emails from email used in your Joomla! site or IP used by email are blacklisted.
Do a test using this service: www.mail-tester.com/

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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