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While accessing Bakend, Its showing "jos-Error: Error"

7 years 11 months ago
  • Nick's Avatar
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  • Nick
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ISSUE SUMMARY:

After login in admin section when i click on the JomSocial under component then i got "jos-Error: Error" error. Please let me know that why i am getting this error.


STEPS TO REPLICATE:
1-- Logged in Administrator Area
2-- Go into the Component--->JomSocial
3-- Able to see jos-Error: Error



4
5
RESULT
EXPECTED RESULT
BROWSER

Attachments:
7 years 11 months ago
Licenses:

Hi.

Please, unlock access to Joomla Installer.
i.imgur.com/G6rxtS2.png

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 11 months ago
  • Nick's Avatar
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  • Nick
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Thanks for your quick response.

I have unlocked access of Joomla installer. Please check.

7 years 11 months ago
Licenses:

Hi, NIck.

I've tried to upload new installation package to install JS over, but:
i.imgur.com/R1edCkQ.png

Please, check if your server settings meet our system requirements: documentation.jomsocial.com/wiki/System_Requirements

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 11 months ago
  • Nick's Avatar
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  • Nick
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  • Thank you received: 0
Licenses:
JomSocial Active

Thanks for your quick response.

I have increased both size and now new size is same as below--

upload_max_filesize = 24M
post_max_size = 32M

Please let me know if you need any more details from us.

Please take care this issue asap. Thanks in advance.

7 years 11 months ago
  • Nick's Avatar
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  • Nick
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Hi Michal,

I am waiting for your response as i am not able to make any progress until this issue get resolved. Please take care this ASAP as i am loosing my visitors.
Thanks in advance.

7 years 11 months ago
  • Nick's Avatar
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  • Nick
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  • Thank you received: 0
Licenses:
JomSocial Active

Dear Michal,

Hope you are doing good.

I am waiting for your positive response. Please take care this problem asap so that i can move on other point.

Waiting for your response.

7 years 11 months ago
Licenses:

Hi, Nick.

I get the same result: i.imgur.com/gho7EQL.png
I can't upload JS package.
I uploaded files via FTP then... installation can't get trough.
I assign developer to this thread.

Please, I ask your patience: we work in 8 hours shifts and we're based in various timezones. That's why it may take w while.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
7 years 11 months ago
  • Dimas's Avatar
  • Dimas
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Hi Nick,

This issue caused by koowa plugin, I already disabled it and apply some latest bug patches on your site, seems working fine now.

thank you!

Moderators: Piotr Garasiński
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