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Problems with login from iPhone

10 years 10 months ago
  • Bosse's Avatar
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  • Bosse
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JomSocial Expired GURU Active

ISSUE SUMMARY:
I get "undefined error" when I try to login with Facebook on my iPhone.
Have I done something wrong in the settings? Do you need more info to figure it out?

/Bosse
STEPS TO REPLICATE:
1
2
3
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5
RESULT
EXPECTED RESULT
BROWSER

Attachments:
10 years 10 months ago
Licenses:

Hi, Bosse.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: jarnhall.com
And you request support for: rolfmunke.se. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.


- Instead of saying: 'it's not working', explain the problem in detail.
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10 years 10 months ago
  • Bosse's Avatar
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Yes. And if you would've bothered to read what I wrote under "Enter any other information we may need in order to speed up our support (ie: phpMyAdmin, cPanel, etc.):" you would know the situation.
I have tried to do as you ask.

I wrote:
"I have changed the domain to rolfmunke.se in my account settings. But it still show jarnhall.com above.
So, the domain is rolfmunke.se, and the admin url is www.rolfmunke.se/administrator
(jarnhall.com was the build site, now I have moved the site to my clients domain)"

www.jarnhall.com is my own domain where I always start the build for a client. Closing up to publishing, I move it to my customers host. In this case www.rolfmunke.se .

10 years 10 months ago
Licenses:

Hi, Bosse.

I've read your note. That's why I asked you to post domain change request.
I can't change it without your request.
Also certain JomSocial license is attached to certain site (domain).
If you bought JomSocial for your customer then you should also pas him/her JomSocial license - thus your account access here.
In other case YOU are the only owner of this license. Customer site will be not supported if you don't attach license to domain.

You don't changed supported domain as you're not able to do that. You just declared JomSocial usage under other domains. But that's only information. Your ONLY supported domain is jarnhall.com. Unless you change it.

As far for now this would be your 3rd supported domain:

Supported domain: jarnhall.com (7-11-2015)
Supported domain: bipolarna.se (11-03-2015)

If you develop sites with JomSocial for customer you should:

- create specific account for them using their contact details
- pass them access to that account
- declare final supported domain (your customer domain)
- declare dev site under customer domain eg. dev.customer-domain.com or customer-domain.com/dev
- using account that has active subscription and license attached to customer domain (created in first step)

Now if I change supported domain to rolfmunke.se you won't be able to change it again. This domain will stay attached to your account.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • Bosse's Avatar
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  • Bosse
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JomSocial Expired GURU Active

Oki, I'll get it.
Will you please change the domains..?

10 years 10 months ago
Licenses:

Hi, Bosse.

No problem, but before I could do that, please post your request here: www.jomsocial.com/forum/billing-issues
I'll change it then in no time.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • Bosse's Avatar
    Topic Author
  • Bosse
  • Offline
  • Fresh Boarder
  • Posts: 48
  • Thank you received: 4
Licenses:
JomSocial Expired GURU Active
10 years 10 months ago
  • Bosse's Avatar
    Topic Author
  • Bosse
  • Offline
  • Fresh Boarder
  • Posts: 48
  • Thank you received: 4
Licenses:
JomSocial Expired GURU Active

So, back to topic; Any ideas about my logon problems?

/Bosse

(FYI, only the supported domain for JS is changed, not Guru)

10 years 10 months ago
Licenses:

Hi, Bosse.

One last thing and well be back to your issue.
Please, edit your first post and provide correct credentials into correct fields, so - if I pass this thread to developer - no one will have doubts about what credentials to use.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • Bosse's Avatar
    Topic Author
  • Bosse
  • Offline
  • Fresh Boarder
  • Posts: 48
  • Thank you received: 4
Licenses:
JomSocial Expired GURU Active

Done

10 years 10 months ago
Licenses:

Hi, Bosse.

This feature works fine on desktop vie, on mobile view and on Samsung Galaxy S3 with Android and Chrome.
So seems to be specific issue for iPhone.
I assign developer to this issue.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
Licenses:

Hi,

strange. I cant replicate it:



could you please make sure it again

Regards

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Moderators: Piotr Garasiński
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