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hellome module not loading numbers

10 years 10 months ago
Licenses:
JomSocial Active

ISSUE SUMMARY:

the module - if user revisits the site within time of initial login, will not show their data (as per screen cap) it only will show up if the user has to ctrl refresh the site...

if user comes back to our website after a period of time, and they are technically still logged in, they module wont show the items they have.

can you fix this so it shows all data all the time?

Attachment linksdisappear.jpg not found




STEPS TO REPLICATE:
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RESULT
EXPECTED RESULT
BROWSER

Attachments:
10 years 10 months ago
Licenses:

Hi, Robert.

I'm sorry but I can't replicate this issue.
After logging in I see: i.imgur.com/upaVcAD.png
All numbers are displayed.

I tested on FireFox. What browser do you use?
Also does it apply to certain account maybe?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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10 years 10 months ago
Licenses:
JomSocial Active

i am on firefox too.

the issue appears after being logged in for a substantial amount of time.

if you have been logged in a while, the numbers disappear. you have to ctrl refresh to get them to appear again.

10 years 10 months ago
Licenses:

Hi, Robert.

Hmm... I can't replicate that. But try to lower down Session Lifetime in Joomla! to 30 minutes (instead 180).
There is something cached on your site: i.imgur.com/T3MPZ4q.png
And I'm not sure what it is.... maybe disable whatever it is and do some tests again.

Such an issue was reported for the first time so it seems to be your site specific.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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