Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.
ISSUE SUMMARY:
When I register on my website, I get this message at the end of the registration process:
Your account has been created. An activation link has been sent to your e-mail. You must activate the account by clicking on the activation link before you can login.
And I receive this email (without any activation link..) right after:
Hello xxxxxx,
Thank you for registering at mywebsite. Your account details are as follows:
Username: xxxxxxx
Password: yyyyyyyy
Once you have completed the rest of registration process, you will receive another confirmation email.
STEPS TO REPLICATE:
1. Register on my website
2. Check your mailbox
3
4
5
RESULT Wrong email sent to users and no activation link.
EXPECTED RESULT Right email sent to users with right activation link
BROWSER FF
This is correct email. After registration you should receive TWO emails:
- with account details
- with activation link
You received only one... second one is probably in your spam box. Please, check it.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you
Then I activated my account - you may check that. It works fine.
I received both emails as you can see.
- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.
- Use the "Thank You" feature on any post that helped you