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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Menu is not working on Ipad or Mobile phone

9 years 7 months ago
Licenses:
JomSocial Expired Socialize Expired

Omg don't be mad at me cause i'm always asking questions.
I have trouble ( Tbh I have small fingers ) but I can"t select option into the menu while surfing with mobile or ipad devices.
Please check the screen. I need to fix it cause all my buddies are surfing with iphone or Ipad.

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9 years 7 months ago
Licenses:

Hi, Spencer.

Ups, it seems to be a bug. I'll report it to our developers to provide bug ASAP.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Spencer
9 years 6 months ago
Licenses:
JomSocial Expired Socialize Expired

Hey,

Did you find the solution ? do you have a fix ?
thanks
:)

9 years 6 months ago
Licenses:

Hi, Spencer.

I'm sorry but not yet. I'll update you with a fix when it will be ready.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 5 months ago
Licenses:

Hi, Spencer.

Our developers can't replicate that issue.
It seems it happens in some unspecified situations. I can replicate it on Samsung Galaxy S3 with Android 4.2.
Could you ask your users to test this issue and report what mobile and OS they use?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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