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hello_me error, no reaction whith click

9 years 11 months ago
Licenses:
JomSocial Active

ISSUE SUMMARY:


STEPS TO REPLICATE:
Go to home page www.pcmontage.fr
On the top right click to "Login"
And nothing is happening

Normaly is Hello_Me module view on the click.


Can you help me ?

9 years 11 months ago
Licenses:

Hi, Jean-Sébastien.

You hold a JomSocial PRO license so only ONE domain is supported.
Your supported domain is: 127.0.0.1
And you request support for: pcmontage.fr. I'm sorry but as it is different domain, support will be not provided for it at the moment.
Unless you change supported domain (need to have valid reason e.g domain name typo)
Please post a domain change request here: www.jomsocial.com/forum/billing-issues

After your request is accepted, please, update this thread and make sure it has "Pending Support" status.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 11 months ago
Licenses:
JomSocial Active

Hello

The domaine support as changeg.
Is ok.

Can you help me ?

9 years 11 months ago
Licenses:

Hi.

Please, edit your first post and add correct credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 10 months ago
Licenses:
JomSocial Active

Is ok.
Domaine pcmontage.fr active

9 years 10 months ago
Licenses:

Hi.

And how do I access community on your site? prntscr.com/7g137r

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
Licenses:
JomSocial Active

Hello,
Excuse me, but now the web site is on.

You can view the probleme, is essential for me.

Thinks

9 years 7 months ago
Licenses:

HI.

To be honest this issue has nothing to do with JomSocial.... but rather the way you call module or your template.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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