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JS My Twitter Updates causes blank Profile page

11 years 6 months ago
  • Eric's Avatar
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  • Eric
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ISSUE SUMMARY:
My Profile pages (some) were blank white screen. This is usually an error seen in error reporting.
I noticed that other members had this issue when a Jomsocial plugin was turned in and conflicting.
So i started searching around
I turned OFF all the plugins under the type "Community" and began turning them back on one at a time until the profile went blank again. When i got to the JS My Twitter Updates plugin, it went blank.

I Currently have it tuned OFF as i continue developing the rest of the site but i would like to have access to use this plugin

STEPS TO REPLICATE:
1 Turn off " JS My Twitter Updates " plugin from Plugin administration area (Joomla)
2 Load a profile page

RESULT = Profile page is blank white screen only when this is activated

EXPECTED RESULT
BROWSER = Firefox

11 years 6 months ago
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Hi, Eric.

I assign developer to this thread.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 6 months ago
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am i supposed to know what that means?

11 years 6 months ago
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  • Dimas
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Hi Eric,

I tried to debug your site by enable the error reporting, but I cant see any error show there.. do you disable the display error? can you enable it? or can you give me the error log after see the blank page, please?

thank you

11 years 6 months ago
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  • Eric
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are you sure? because i find it hard to believe you were logged into the administration area of my site at all
Error reporting is already turned on and has ALWAYS been turned on

9 hours ago (according to your reply here)
i was asleep
Yes the error reporting if the error porting was disabled you would have been able to ENABLE it.
Which makes it very strange for you to say "you were not able to either enable it or see an error"

Please log in again and try it again.
Error reporting is turned on to maximum, but you should be able to adjust it as needed


Also would you mind explaining to me exactly what you did?
the steps you took?

11 years 6 months ago
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Yes I was test it and enable the twitter and get blank page, event I set the error reporting to maximum but still blank page no error show (which it should show)

This issue related with your server setting
#1 please make sure you setup the display error properly, so we can debug it..if not can you provide me the error_log please?
#2 please make sure your server is fit with Jomsocial requirments documentation.jomsocial.com/wiki/System_Requirements

thank you

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