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"Username and password do not match or you do not have an account yet."

11 years 8 months ago
  • Anita's Avatar
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  • Anita
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Hello.

I got a message from a user that he get this message after registration and login:

"Username and password do not match or you do not have an account yet."

I send two screenshots:

Attachment Bildschirmfoto2015-02-09um20.41.54.png not found



Attachment Bildschirmfoto2015-02-09um20.44.10.png not found



After that failed, he login with facebook (with a new account) - everything fine.

Since a few days I do not get all messages (emails) as admin for all new registered users... and two other users report trouble with login.

The password of this user in the screenshot i wrote in Misc Information!!! I tested the login with his username and password, but i got the same message...

Thanks for your help!

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11 years 8 months ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi,

I just test register on your site and seems everything is working fine, maybe this is human error, he/she forgot the username or password.. also please remind after your username / email being used with FBC, that username/email cant be used to login from normal login form anymore.



thank you

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11 years 8 months ago
  • Anita's Avatar
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Thanks for your Reply... But i See his username and he send me the Registration Mail with his password (no password reset) so it is not a human error, i think... I Write the password in misc Information. And He dont overwrite his Account with facebook, he created another Account with facebook...

And why it writes in Email Username:http://www.vivatalenta.com/
Is that normal?

11 years 8 months ago
  • Dimas Tekad Santosa's Avatar
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Hi Anita,

I suggest he register again with another username and email.. because it is working fine

Well regarding "Username:www.vivatalenta.com/" this issue caused by your lang file, I am sure you modify the translation file, right? please you use original one from our package.

thank you

11 years 8 months ago
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I used the original files. No Modification...

11 years 8 months ago
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Today i make the new Jomsocial update...

And now the user can't self activate the account, the admin must activate?
Please look the screenshots.


EDIT: I tested a little bit later and then the user get two E-Mails after the registration (one e-mail with the activation link and one e-mail with the info that the registration is waiting the admin approval)

Can you please check this. Thank you!

Attachment Bildschirmfoto2015-02-10um11.17.03.png not found



Attachment Bildschirmfoto2015-02-10um11.17.21.png not found

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11 years 8 months ago
  • Dimas Tekad Santosa's Avatar
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Hi,

I see, this is bug from us, this issue caused by the fill the profile data is skipped on registration process (step2), for temporary fixing this I already set the step2 process on your registration proccess and show work fine now.





thank you

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11 years 8 months ago
  • Anita's Avatar
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It is working. Thank you!

Moderators: Piotr Garasiński
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