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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

I can't click notification icon

11 years 9 months ago
Licenses:
JomSocial Expired

see a clip

It's disappeared when I click so I can't check the notification.

11 years 9 months ago
Licenses:

Hi, seongsoo.

I've tried to play your file... but it's just black...
Also I logged in to your site using credentials you provided.
All icons in toolbar are clickable...
Please, could you upload your vide so I could play it directly in browser?
Or explain using printscreens... or using this service: www.screencast-o-matic.com/

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 9 months ago
Licenses:
JomSocial Expired

screencast

click then dissapear so I can't check the notification.

11 years 9 months ago
Licenses:

Hi, Seongsoo.

I'm sorry but I can't replicate your issue: screencast-o-matic.com/watch/coVojfex5o
I use FireFox. What browser do you use?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 9 months ago
Licenses:
JomSocial Expired

I'm using a chrome browser.

11 years 9 months ago
Licenses:

Hi.

I tested on Chromium 39.0.2171.65 Ubuntu 14.04 and result is the same as on my screencast.
Make sure that you're using latest version of Chrome and java plugin.
This seems to be your browser issue.
Could you test in under FireFox?
Or in a different computer?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: seongsoo
Moderators: Piotr Garasiński
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