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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Responsiv

11 years 11 months ago
Licenses:
JomSocial Expired

hello,
I bought yesterday Jomsocial.
It should be Responsive yes.
Unfortunately, it is not.
What am I doing wrong?
I use Joomla 2.5 latest version and Jomsocial current version.
My template in Joomla is responsive.

www.radio-explosion.de/Joomla_Neu/community/marktplatz.html

I do not ...
Thank you

11 years 11 months ago
Licenses:

Hi, Sascha.

Please, switch to default Joomla! template Protostar and check again.
Please provide us with working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
11 years 10 months ago
Licenses:
JomSocial Expired

Hi Michal, here I am again.
I have the Daen completed to ensure that you have access to the Admin Portal.
So the following problem.

I have a cell phone compatible template.
I have JomSocial.
But Jomsocial is not mobile compatible in collaboration with my template.
The Standard Template Joomla Beez20 it goes.
I tried it in my wrapper, I tried to assign a different Templatet the menu. Nothing. There is nothing.
I have now written for 1 week with the template manufacturer in the forum.
He can not do anything. He says Jomsocial overrides the settings from the template and it causes problems.
I also tried the template Responsive issue. It does not work.
I'm getting desperate. Template and Jomsocial cost me money and I can not fully utilize. What can I do?
You are my last hope.
I am using Joomla 2.5.27 (latest version) and Jomsocial current version.
I hope that was enough detail!

many thanks
Sascha

11 years 10 months ago
Licenses:

HI, Sascha.

Ok, I know where is the cause of the issue... but to fix it I need acces to site backend... and you didn't provided htaccess credentials (extra protection for backend).

Template designer used class "container" right inside <div id="main">. Class "container" is default bootstrap class and has FIXED width 940px: prntscr.com/5b0fsz

It's enough to RENAME that class and issue could be solved. Especially that this class doesn'y play key role in template:

.container:after {
  content: '.';
  display: block;
  clear: both;
  font-size: 0;
  height: 0;
  visibility: hidden;
}

So to be honest template developer could fix it very easy... but for some reason won't.

So provide me access to site backend or try to override the css... or rename this class yourself.

ROOT/templates/cleanlogic/css/layout.css

My shift ends within 24 minutes... so if'you'll be fast I can handle it today :D if not - at Monday.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Sascha
11 years 10 months ago
Licenses:
JomSocial Expired

Hi, I sent you a PM. Thank you and have a nice weekend. You've helped me a lot! Many thanks!

11 years 10 months ago
Licenses:

HI, Sascha.

Fixed, edited index.php and layout.php file of your main template.
Make a safe copy of those files before you upgrade your template

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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