Hi there,

So far you've been helping us greatly in resolving several issues with our website.

We have one more issue, quite an important one. We have had several new members signing up and paying for their membership via Paypal, but they never showed up under "Subscriptions", "Users" or "Jomsocial Members." We have to check every new registration to see if they actually made it to the site as users or subscribers. I went through the entire registration process myself to check it out, and that seemed to be going fine. However, somewhere along the registration process either our members are doing something wrong, or something doesn't work well.

Can you guys do me a huge favor and check out if our Payplans configuration, Paypal link and registration configuration are correctly done? I have no clue where to check this unfortunately - so I can't recognize if anything was done wrong.

It seems odd that 2 out of 3 new members register, pay and then cannot log in and don't show up in the system at all.

Thanks for your help.

Jacqueline

Hi Jacqueline,

I am sorry, we cant help you with this, becaus ethet 3rd party payment members is coming from the 3rd party extension. I suggest you contact to the PayPlans developer directly.

thank you