Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

eMail notifications are not delivered

9 years 7 months ago
  • Jürgen's Avatar
    Topic Author
  • Jürgen
  • Offline
  • Fresh Boarder
  • Posts: 39
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi,

after adding a new video or creating a new event the email notifications are not delivered anymore. In the monitor they were stated as ok but the recipients do not get the emails.
Another problem is, that some recipients are stated as blocked.

What can I do to solve the problem?

9 years 7 months ago
Licenses:

Hi, Jürgen.

Emails are sent only for events and videos added in group, not in whole community.
Please, check if this feature works for groups.

If email is marked as blocked it means that certain recipient blocked that kind of emails in his/her profile privacy settings.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
  • Jürgen's Avatar
    Topic Author
  • Jürgen
  • Offline
  • Fresh Boarder
  • Posts: 39
  • Thank you received: 0
Licenses:
JomSocial Expired

I don't get an eMail although I am the group adiminstrator. In the mail queue there is the message: COM_COMMUNITY_GROUPS_EMAIL_NEW_MEMBER_JOINED_SUBJECT

What can I do to resolve the block?

Best regards,

Juergen

9 years 7 months ago
Licenses:

Hi, Jürgen.

As I said, blocked emails are marked so because users opt-out options for email preferences in their profiles.
You can re-set their settings by opting in all checkbox in JomSocial -> Configuration -> privacy and then clicking button below all settings: Reset existing user's notification settings.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
9 years 7 months ago
  • Jürgen's Avatar
    Topic Author
  • Jürgen
  • Offline
  • Fresh Boarder
  • Posts: 39
  • Thank you received: 0
Licenses:
JomSocial Expired

Hi Michal,

I did it. One question: Does the administrator who added the video also get an email notification?

9 years 7 months ago
Licenses:

Hi, Jürgen.

No, user doesn't get notification or emails about own activity... oh, there will be a mess if so :) Imagine you receive 30 notifications and 15 are yours :D

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Jürgen
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved