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Email notifications returning 404

12 years 1 month ago
  • Jared's Avatar
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  • Jared
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A user just sent this in. When they receive an email notification and attempt to access the site by it, it returns a 404.

I thought that it was because they were not logged in but they tried it next to me and it still returns the same error.

It came from the following email:

Jared Hungerford liked your stream item.

You can view your stream at:

opensourceliving.org//index.php/communit...n/profile?actid=1469


Please take a look.


Attachment image.png not found




Attachment image1.png not found

Attachments:
12 years 1 month ago
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Hi, Jared.

Interesting... link in message is obviously a link to community, when I click on it I see a profile bar (I don't have rights - as guest - to view it). prntscr.com/4m1bij So redirection should be ok - even URL is just like in message.

When I'm logged in I can see exact post on user profile... from email it should work THE SAME WAY... there is nothing on the way that could change URL or redirect to article.

But on second printscreen we can see a page with Joomla! article URL! Notice com_content in URL. This is not JomSocial URL.

So, please, ask your user to forward you this email and click on it yourself... also send it to me: michael [at] ijoomla.com


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
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- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

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12 years 1 month ago
  • Jared's Avatar
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Hi Michael,

I've tried myself and get the same result. I was also attempted right in front of me by the user as well. I've forwarded you the actual email.

This appears to not be working from any notification email as I tried other ones as well.

12 years 1 month ago
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Hi, Jared.

Ok, I figured out the actual cause. In email you have link to activity as:

your-domain.org //index.php/community/989-marissa-lynn/profile?actid=1469

Notice two // in URL. When you manually copy URL and remove spare / there is no redirection.
And redirection is a result of 404 - it redirect to custom article with notice ;)

I assign developer to this thread, he will look at it at Monday.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 1 month ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Jared,

Where is the base path of your site folder? hard to find it via FTP.

thank you

12 years 1 month ago
  • Jared's Avatar
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var/www/osl

12 years 1 month ago
  • Dimas Tekad Santosa's Avatar
  • Dimas Tekad Santosa
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Hi Jared,

Please check again, I just fix this issue.. I did the quick fix instead re-configure your SEF setting.. because I think this issue cuased by your SEF setting, my patch inside this file components/com_community/models/mailq.php line - 51

thank you

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