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Notifications not being to users for user tags

12 years 1 month ago
  • Jared's Avatar
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  • Jared
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It was reported by a user yesterday that they were not receiving notifications to their main JS notifications bars when they were tagged in a post within the Main Activity Stream. This occurred after upgrade to JS 3.2.1.4.

They did not receive an email notification either.

The following screenshot is the exact post where this occurred:


Attachment Untitled_2014-09-09.png not found

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12 years 1 month ago
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Hi, Jared.

Please, ask user to check notification preferences. Maybe he/she opt-out some of them?
You may also reset settings fro notifications and emails in backend (Configuration -> Privacy) and check again.


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12 years 1 month ago
  • Jared's Avatar
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I've checked both profile preferences and backend settings and have noticed that I am not getting notifications on the site (and email) for certain items. The user tag is one of them and have also noticed that comments on activity stream items is another.

This may require a closer look.

12 years 1 month ago
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HI, Jared.

But I presume that you set to receive both notifications, is that right?


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 1 month ago
  • Jared's Avatar
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  • Jared
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JomSocial Expired Socialize Expired

That is correct. I think this may be part of a bigger issue with the notifications which could tie into Post #102427

12 years 1 month ago
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Hi, Jared.

I assign developer to this thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 1 month ago
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Hi Jared,

this is a valid bug. please wait for the fixes.

Regards,
Albert

12 years 1 month ago
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Hi Jared,

here the fixes:
components/com_community/controllers/system.php
replace line 1340:
from

CActivityStream::add($act, $params->toString());
to
$activityData = CActivityStream::add($act, $params->toString());

and after
CUserPoints::assignPoint('video.add', $video->creator);

put this code
//email and add notification if user are tagged
CUserHelper::parseTaggedUserNotification($message, $my, $activityData, array('type' => 'post-comment'));

Regards,
ALbert

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