Hello guys,
When one of my member is writing a comment to the wall, it doesnt show up.
For instance, i admin i try to reply to Clea activity & my comment never appear on public. How can i fix this issue please?
Thanks
Anais

Hi Anais,

could you please provide me super user access detail? I need that for debugging purpose.
edit your first post at this topic, and put it at site info form.

Regards,
Albert

Done!

Hi Anais,

could you please provide me a steps and screenshoot again? because I post status at wall i appear at posts section and the comment also appear at comments section at backend.

FYI: my test data has been deleted.

Regards,
Albert

Hello,
1: Administratrice comments Anais Anais posts on Activity walls==> Screenshot 1
2/ Anais Anais get an email of notifications ===> Screenshot 2
3/ The comments is never visible on the wall :( ==> Screenshot3
Here is the bug : screenshot 3
Thanks

Hi Anais,

do you have any customization? if not could you please upgrade it to latest version? from ijoomla installer.
if you don't want to upgrade it. I need to download your site by using Akeeba backup. I need it to make local copy.
debugging at your live site is too risky.

I need your permission first

Regards,
Albert

Hello,
We do have customization so no upgrade possible.
Feel free to make a backup,
Anais

Any news please?

Hi Anais,

sorry for late respond, because I was on weekend. I already download your site. please give me time for this.
if using default template the stream activities will empty. this is complicated issue.
seem there is some 3rd party plugins conflict.

Regards,
Albert

Ok Thanks Albert, please let me know when it is ok because it is very annoying for my members:(

Hi Anais,

something wrong with your customization. I upgraded the local copy with latest version, after that the stream will no problem any more.
if you do not have any customization at jomsocial core, I suggest you to upgrade it. and take out this override:
/templates/shape5_vertex/html/com_community because this override using old version compatibility.
you can just rename the folder name, so the override will gone.

I can't find it where is the wrong code from the customization.

Regards,
Albert

Hello Albert,
I am not very happy about your answer because every time we have a bug, JS team always says "need to upgrade". I bought a version of Jomsocial which is supposed to work, i made some customizations so i offer a better service to my members & now it is not working & you reply is not very helpful.
I am sorry but i am very disappointed about your anwer!

Hi Anais,

this issue is not a bug, I also tried re-install the same version 3.2.0.5 ( www.jomsocial.com/download-old ).
after that there is no issue any more with comments at activities stream. So I assume some customize code not right.

FYI:
www.jomsocial.com/license-agreement

Regards,
Albert