HI, we are having a problem on our site. We have installed the MembershipPro component to our JomSocial 3 web site to process membership transactions.

However I am finding that users, including myself, are not getting access to certain parts of the site even though they have paid the membership fee.

For example I can't view the Forums on the site. Nor can I view videos, events or other JomSocial menu items.

The site is at www.youmustlovedogsdating.com . I can get you super admin access if you email me. The site is live now and people are leaving because of this. Can you please help?

Hi, Kris.

I logged in as one of your users. And I can browse to e.g Video page... but in about 3 seconds I'm redirected to:
www.your-domain.com/index.php/subscriptions
JomSocial doesn't redirect to this page... and this isn't JomSocial page.
It's rather MembershipPro page and this extension do redirection.

This isn't issue within JomSocial. Please contact with MembershipPro developers.

I had been on their forums with support tickets the past few days and they are saying it's not a MembershipPro issue. Now I am stuck.

is this an ACL issue? I don't completely understand the ACL but what else could it be?

Tuan, at Membership Pro said the individual who set up the site must have done something like this and they will try to help to find a solution.

Hi, Kris.

Youe see, JomSocial doesn't redirect you suddenly to pages that aren't even part of JomSocial.
This redirection is done in purpose... and JomSocial doesn't have purpose to redirect user to MembershipPro pages.
The only extension that could do that... is MembershipPro.
I think that there is a kind f mechanism in MembershipPro that allows that and do redirection. So it's probably misconfiguration.

But we can't solve it...

Yes, it may be caused by ACL. I can see that you're using ACL for 3 groups: public, guest and registered.
You can remove Registered access from any items in JomSocial toolbar as it doesn't have any effect (access rights are applied by menu item ID and those menu items inherit menu item ID from parent element - that is JomSocial home menu item min main menu).

Try to change access for "Sign up"menu item in Main menu from Guest to Public... and give it a try... if this won't work... then it's up to MembershipPro to find why user is constantly redirected to their component.

Thanks, Michal for your input and advice!

We have just found the issue. The person who started the site, for whatever reason, had a custom module that had a refresh meta tag which landed on the subscriptions overview page.

I can't think for the life of me why someone would do that. Because membershipPro has URL access controlled inherent in it's make up.

But it is now ok and onto other issues. ;-P

I'm sure I will be back.

Thanks again!!!