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comment error

12 years 1 month ago
  • Luis D's Avatar
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  • Luis D
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Good afternoon, a user has indicated he would like a comment of mine, but when you click on the link to the comment, send me a photo of a user where there is no comment, nor about me.

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12 years 1 month ago
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Hi, Luis.

I'm still not sure what is the issue here. Could you provide me with steps to replicate it?
Try to describe it like this:

1. Login to frontend...
2. Click this...
3. Do that...


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12 years 1 month ago
  • Luis D's Avatar
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Login with 1 account Gyatso in fronend
2 Click on global notifications
3 Click "ESTEBAN le gusta tur Comentario."
4 An image appears without comment, and a profile that has nothing to do with the user

12 years 1 month ago
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Hi, Luis.

Ok, now I see that issue very clear.

So we could have two situations:

1. Notification was sent to wrong user
2. Notification was sent to right user but link to liked comment is wrong

I think that you reported similar issue, don't you?

Does it happens to all users or just to random users?

Please, edit your first post and add PHPmyAdmin credentials.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 1 month ago
  • Luis D's Avatar
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Edited

12 years 1 month ago
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Hi, Luis.

I assign developer to this thread.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 1 month ago
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Hi Luis,

I need to make local copy for your site. Can I download it from Akeeba backup?
I need that for debugging purpose. doing it at your live site is too risky for me. I might be damaging your site in temporary hours.

please let me know if you can give me permission for this. I will download it by my self, because I already have all access detail that I need.

Regards,
Albert

12 years 1 month ago
  • Luis D's Avatar
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ok, have permission

12 years 1 month ago
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Hi Luis D.

give me time for investigating this issue.

Regards,
Albert

12 years 1 month ago
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Hi Luis D.

after deep investigating. I thinks this is not a bug. this happen because user commented on that photos, but after that he remove the comment. If like this, the user already got the notification. but after that the user have a look at the related comment, there is no comment because has been removed in some reasons.

Regards,
Albert

12 years 1 month ago
  • Luis D's Avatar
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The strange thing is that the user is mine and I had not posted a comment, therefore, either I deleted, and the strangest thing is that someone put a I like, a comment that does not exist. I still do not understand.

12 years 1 month ago
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Hi Luis D

Is hard to fix something that I can't reproduce it. how many times this thing happen? and any users report same problem?

Regards,
Albert

12 years 1 month ago
  • Luis D's Avatar
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The example I gave is the only one I've seen. If you want, put the ticket as fixed, and if it happens again I'll be back to comment here. ok?

12 years 1 month ago
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Hi Luis D,

I put the ticked status as resolved. if the issue happening again with same or other users. you can open or comment back at this topic again.

Regards,
Albert

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