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Advanced search does not work anymore

12 years 2 months ago
  • Tom 's Avatar
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I have discovered as sure many others have that advanced search doesn't work anymore. Is there a solution for that or is it a bug that will be fixed in the next realease?

12 years 2 months ago
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Hi, Tom.

But what exactly doesn't work?
I checked your site and searched by name, gender, country... each time results ware displayed.
So please, try to describe your issue in details.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 2 months ago
  • Tom 's Avatar
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Hi,
When I click on the advanced search url it just redirect back to the FrontPage for some reason. I wonder if it can be this:
www.mysite.se/_QQQ_/search/advancesearch_QQQ_
I mean These _QQQ_ that can make it impossible?

Anyway I wrote "mysite" instead of the real url.

12 years 2 months ago
Licenses:

Hi, Tom.

I don't have such an issue: prntscr.com/47g78b .

So please, describe step by step what action do you take to replicate that issue.
What browser do you use?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 2 months ago
  • Tom 's Avatar
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  • Tom
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I haven't done anything else other than sent you the url for advanced search. I use Internet Explorer 11.

12 years 2 months ago
Licenses:

Hi, Tom.

No, I'm asking you what action you took to receive this issue.
For example what I did:

1. Logged in to your site frontend with given credentials
2. Hovered over "Vänner" menu item in JomSocial toolbar
3. Clicked on "Avancerad Sök'
4. Advanced search page was loaded
5. Picked "Gender" from first dropdown list
6. Picked "Fenale" from last dropdown list
7. Clicked "Search" button

Result is on printscreen. I repeated that steps in IE11 - without any issues.
Could you follow them and check if you encounter any issues?

Where did you get this link: www.mysite.se/_QQQ_/search/advancesearch_QQQ_ ?
Which button do you click?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 2 months ago
  • Tom 's Avatar
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  • Tom
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  • Posts: 52
  • Thank you received: 9
Licenses:
JomSocial Active Socialize Expired

I did follow the steps you wrote but no results whether I'm online or offline. I also tested with firefox and chrome witn same result.
The link did I get when I marked it, right klick and saw the url showing up as i showed you.

12 years 2 months ago
Licenses:

Hi, Tom.

This is really confusing as I tested in two different machines, different operating system and different browsers.
I need to see what you see... could you shoot a movie... a screen cast that shows what action you take in order to replicate your issue?
You may try this service: www.screencast-o-matic.com/

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 2 months ago
  • Tom 's Avatar
    Topic Author
  • Tom
  • Offline
  • Fresh Boarder
  • Posts: 52
  • Thank you received: 9
Licenses:
JomSocial Active Socialize Expired

Hi,
If you take your mouse over the link Advanced Search and look down on the left side, you'll see what link that show up? I'm pretty sure that is a wrong link like: www.mysite.se/_QQQ_/search/advancesearch_QQQ_ with those _QQQ_

12 years 2 months ago
Licenses:

Hi, Tom.

So you didn't followed my steps as I described them ;)

You should say it on the first place that issue apply to "Snabb Sök" module at right column...
A printscreen will explain it all... but we wasted nearly two days trying to locate the issue on your site...
Please, pay attention to details next time, this will make support time much shorter ;)

Fixed. It was a 2 minute fix... :P

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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