Notice

The forum is in read only mode.

Support Forum

Welcome! Support Forums have been reactivated
Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

Activation Link Email for New Registrations Not Being Sent

10 years 10 months ago
  • The's Avatar
    Topic Author
  • The
  • Offline
  • Fresh Boarder
  • Posts: 52
  • Thank you received: 1
Licenses:
JomSocial Expired

For some reason the activation links are not being sent (included in any emails) new users upon registration. Only a username and password are being sent and this is not what is wanted. User Manager -> Options -> Activation = Self is turned on. I am not sure why this is happening.

Please check our play ground site

10 years 10 months ago
Licenses:

Hi.

Please, read this topic: www.jomsocial.com/forum/modules-plugins-...-being-sent?start=28
Browse to 3rd page. I attached there a fix for your issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • The's Avatar
    Topic Author
  • The
  • Offline
  • Fresh Boarder
  • Posts: 52
  • Thank you received: 1
Licenses:
JomSocial Expired

I uploaded the file but its not working even when a new user register admin are not getting notification email.

10 years 10 months ago
Licenses:

Hi.

Please provide us with working administrator credentials.
I can't login to your site.
Please, edit your first post and add credentials to corresponding fields.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • The's Avatar
    Topic Author
  • The
  • Offline
  • Fresh Boarder
  • Posts: 52
  • Thank you received: 1
Licenses:
JomSocial Expired

I edited my post please check our test n development site.

10 years 10 months ago
Licenses:

Hi.

Credentials don't work for me... could you check them again?

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • The's Avatar
    Topic Author
  • The
  • Offline
  • Fresh Boarder
  • Posts: 52
  • Thank you received: 1
Licenses:
JomSocial Expired

Please try now. i just reset the username.

10 years 10 months ago
Licenses:

Hi.

Ok, credentials work...
Could you edit your first post and provide FTP credentials too?
I need to check your file system to see if patch was applied correctly.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 10 months ago
  • The's Avatar
    Topic Author
  • The
  • Offline
  • Fresh Boarder
  • Posts: 52
  • Thank you received: 1
Licenses:
JomSocial Expired

I just add FTP info please check

10 years 10 months ago
Licenses:

Hi.

Please, upgrade to latest version of JomSocial -> 3.2.0.7 and check if issue persist.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
  • The's Avatar
    Topic Author
  • The
  • Offline
  • Fresh Boarder
  • Posts: 52
  • Thank you received: 1
Licenses:
JomSocial Expired

We have already upgraded to 3.2.0.7 but nothing changed same problem. Please check it

10 years 9 months ago
Licenses:

Hi.

But activation link is sent. I used this link: ROOT/index.php/fyrSignup/Register and after filling all fields I received: prntscr.com/3z9rt1

If you mean that activation link is not sent when register via registration form in module - then this is not issue related with JomSocial as module sends data to com_users and that is Joomla! component not supported by us.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 9 months ago
  • The's Avatar
    Topic Author
  • The
  • Offline
  • Fresh Boarder
  • Posts: 52
  • Thank you received: 1
Licenses:
JomSocial Expired

but admin not getting any notification mail. of new user registration.

10 years 9 months ago
Licenses:

Hi.

That's other thing.

1. Make sure that admin user has enabled Receive System emails in Users -> User Manager -> certain account
2. Make sure that you entered admin user email to Send Notification Emails to in Components -> JomSocial -> Configuration

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
Powered by Kunena Forum

Join 180,000 websites creating Amazing communities

JomSocial is the most complete, easy-to-use addon that turns Joomla CMS into a
full -fledged, social networking site

TRY NOW BUY NOW

About Us

Our product

Support

Contact Us

Site Policies

Elsewhere

© JomSocial.com All Rights Reserved