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Welcome the Technical Support section. Help us in assisting you by providing us with a concise and descriptive elaboration of your issues. Be specific and if possible, provide us with a step-by-step instruction in replicating your problem.

new installation

12 years 5 months ago
  • Amit's Avatar
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  • Amit
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JomSocial Active

hi,
i just purchased the jom social and i have a few Q.


BR
Amit

12 years 5 months ago
Licenses:

Hi, Amit.

Please, describe your issue (print screens are welcome)
"its seems as a big mess." really tells us nothing...

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 5 months ago
  • Amit's Avatar
    Topic Author
  • Amit
  • Offline
  • Junior Boarder
  • Posts: 130
  • Thank you received: 2
Licenses:
JomSocial Active

Hi,
Thanks for your reply.
You have my site details and admin, you can click and go to the site and see.
You will see that its not look alike the jomsocial demo. At the front end and in the backendif i will have to send you print screen i will have to print screen all the pages of jomsocial.
Please, check and then step by step tell me what you need.
Start from the profile pic at the home page.

Please, advice.
Br
Amit

12 years 5 months ago
Licenses:

Hi, Amit.

Backend: probably you're referring to lack of support RTL language. Backend looks the same as in demo when you switch to English. JomSocial backend doesn't support RTL.

Frontend: I kindly ask you, please what you mean by "its seems as a big mess." You use jm-hot-news template but in demo we have yoo_nano3 template so there could be slight difference in look but I don't see any reason to call it "mess".

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
The following user(s) said Thank You: Amit
12 years 5 months ago
  • Amit's Avatar
    Topic Author
  • Amit
  • Offline
  • Junior Boarder
  • Posts: 130
  • Thank you received: 2
Licenses:
JomSocial Active

Ok,
i understand.

BR
Amit

12 years 5 months ago
  • Amit's Avatar
    Topic Author
  • Amit
  • Offline
  • Junior Boarder
  • Posts: 130
  • Thank you received: 2
Licenses:
JomSocial Active

its seems that you fix something over there?

BR
Amit

12 years 5 months ago
  • Amit's Avatar
    Topic Author
  • Amit
  • Offline
  • Junior Boarder
  • Posts: 130
  • Thank you received: 2
Licenses:
JomSocial Active

Dear Michal Dluzak,

I am sorry, it was my mistake, i didnt change the moduls positions, its seems that i will need minors adjusment.
please, accept my appology.

BR
Amit

12 years 5 months ago
Licenses:

Hi, Amit.

No problem, we are here to help.
We can help our customers better if they describe their issues the best they can.

So if you'll have another issue - please open new thread for it - I'll be happy to help.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
Moderators: Piotr Garasiński
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