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Password reset - captcha not present

10 years 2 months ago
  • Regan's Avatar
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  • Regan
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Users are unable to request a password reset due to captcha not being present on the 'reset password' page. What can I do to retrieve it and get it back on the website.

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10 years 2 months ago
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Hi, Regan Robinett.

This issue is connected with Joomla! configuration - not JomSocial (its com_user not com_community - look at page path).
You enabled Captcha - ReCaptcha but key fields are empty. You need keys if you want to use it: www.google.com/recaptcha/whyrecaptcha

- Instead of saying: 'it's not working', explain the problem in detail.
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