Hi,

1) None of the users are showing up on the Map in the JS Admin backend, why not?

2) Gender Demographics not working correctly - percentages are incorrect. Well it says 100% female or something.

Ignore the User Stats on the screenshot, it is the Demographics and Map that does not work...


see screenshots


Thanks,


Andrew

Hi,.

1. You disabled FIELD_ADDRESS in your profiles, so no data are stored for that field. Geo data is incomplete so they couldn't be show on map. See in Integration what fields are needed to make map working.

I investigate second issue...

Hi, Andrew Gous.

1. Country field in Profiles was marked as an invisible. I marked it visible and map is populated now.
2. I investigate second issue.

HI, Andrew Gous.

Could you provide us with FTP credentials?
Please post them in FTP fields while editing your first post.

added required details...

Thanks...

Hi,

Fixed. For future references. If your Demographic chart will not work or display incorrect data find this file:

ROOT/administrator/components/com_community/models/users.php

Go to line 441 and replace:

$query = 'SELECT SUM(CASE '.$db->quoteName('value').' WHEN '.$db->Quote('Male').' THEN 1 ELSE 0 END) as Male, '.
					'SUM(CASE '.$db->quoteName('value').' WHEN '.$db->Quote('Female').' THEN 1 ELSE 0 END) as Female '.

$query = 'SELECT SUM(CASE '.$db->quoteName('value').' WHEN '.$db->Quote('COM_COMMUNITY_MALE').' THEN 1 ELSE 0 END) as Male, '.
					'SUM(CASE '.$db->quoteName('value').' WHEN '.$db->Quote('COM_COMMUNITY_FEMALE').' THEN 1 ELSE 0 END) as Female '.

Apologies, but I can not seem to find this or any post marked as RESOLVED under "My Posts"... Why is that? I need to reference back to a few of them...

Just to be clear - I can not see any RESOLVED posts under "My Posts"

Hi, Andrew Gous.

Please, in future open new thread for such a forum issues.

Michal,

That was not an issue, It was merely a question and a simple answer would be more helpful and would've taken you the same amount of time to do!

C'mon, please just answer the simple question... Why is my RESOLVED posts not visible under "My Posts"

You can choose to be helpful and provide great customer service or you can choose to continue the trend which has been set by JS support over the past year...

I would really appreciate it if you could be helpful, and then you of course also receive great feedback from a happy client.


Thanks.

Hi, Andrew Gous.

When you post your last response I've done two things:

1. Asked you to create a new topic for that issue - because it is an issue (users should see all their posts) according to our Support Policy. That's how we work here - topics are tickets. Please understand we (support team) must work according to rules set by our management. That's why we kindly ask to open new thread for ANY issues.

2. Asked web admin to resolve that issue - few minutes ago he told me that it is fixed.

Thanks for that!

It is great now that I understand why, you explained it well.

Really appreciate that!