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Registration problem

10 years 2 months ago
  • vanessa's Avatar
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  • vanessa
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JomSocial Active

Dear Sir,

We got a registration problem with our website. The user registration is locked once the step one is completed. You can have a look at it here : Link: This is a link

Could you please help us to fix the problem as soon as possible ? Because we can't make our website work for the moment and there are some people who are waiting to join it.

Thank you in advance for considering our request. We look forward to hearing from you soon.

10 years 2 months ago
Licenses:

Hi, vanessa.

Please provide us with FTP credentials.
Add then in FTP field in first post.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
10 years 2 months ago
  • vanessa's Avatar
    Topic Author
  • vanessa
  • Offline
  • Fresh Boarder
  • Posts: 2
  • Thank you received: 0
Licenses:
JomSocial Active

it's done !

10 years 2 months ago
Licenses:

Hi, vanessa.

Issue apply to your template (T3_bs3_blank alias Africazelink) that is in conflict with JomSocial script.
When I changed template do Protostar, registration form start to work properly (you can replicate that).
Please, contact with template developer to review that issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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