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The website has problems when use IE 8 windows XP

12 years 8 months ago
  • linda's Avatar
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  • linda
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JomSocial Active

IE 8 windows XP is the problem and website does not work.

The first problem is the homepage and all the members's pictures do not show and they same when I click "Members" page. The buttom and font are also not correct.

The 2nd problem is when I login and there is no activities and almost the page is empity except for the top menu.

I look at the jomsocial wesite on the IE 8 windows XP and I found the same problems and the demo page of jomsocial even cannot be openned with IE 8 windows XP demo.jomsocial.com/demos/

I have attached the pictures.

Can you please check and see how to solve this problem?

Thanks.

Attachment homepage.jpg not found



Attachment memberpage.jpg not found



Attachment members.jpg not found




Attachment jomsocial.jpg not found



Attachment jomsocialdemo.jpg not found

Attachments:
12 years 8 months ago
Licenses:

Hi, Linda.

Please try to use "Compatibility mode", should be a bit better.
Windows XP and IE8 are outdated versions so issues could be expected as they are just old and is recommended to update them.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 8 months ago
  • linda's Avatar
    Topic Author
  • linda
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  • Junior Boarder
  • Posts: 196
  • Thank you received: 5
Licenses:
JomSocial Active

There are so many people in China are still using IE 8.

Why other versions are fine including IE 7?

Can you solve the problem?

12 years 8 months ago
  • linda's Avatar
    Topic Author
  • linda
  • Offline
  • Junior Boarder
  • Posts: 196
  • Thank you received: 5
Licenses:
JomSocial Active

I do not have other problems to use other websites and only jomsocial and my site.

How could you solve the problem? Please do not just tell me to change the IE 8 as many people are using it here.

12 years 8 months ago
Licenses:

Hi, Linda.

I'll ask our developers team for help to solve that issue.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 5 months ago
Licenses:

Hi, Linda.

Please upgrade to current version of JomSocial -> JomSocial 3.2.0.1 and check if issue still persist.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
12 years 5 months ago
Licenses:

Hi, Linda.

We have not received any response back from you in over 7 days, and would like to know if you consider this issue to be resolved. If you have any further questions, simply reply to this post.

- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
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