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Contact forms not working -- don't send data (JABuilder issue)

2 months 1 day ago
  • Laurie's Avatar
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  • Laurie
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Hey all,

I am trying to use a contact form from the CONTACTS modules. I tried all the forms that are there and I get the same problem with each -- they don't send the data that is submitted to the e-mail address requested.

Here's what I have tried:


  • I've tried three different contact forms. They all react the same -- they don't send data submitted.
  • I've tried leaving the "receiver(s)" section empty and I've tried putting in my administrator address.
  • I publish the page. Then, from the published page, I enter a name and e-mail in order to subscribe (I am using an e-mail address not associated with the domain of this site). I hit the submit button and I get a message saying my data was successfully submitted BUT that data is never sent to my administrative e-mail.

  • Please see attachment and let me know if there's a way to get these working.


    Thanks!
    Laurie

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    2 months 1 day ago
    • Dimas's Avatar
    • Dimas
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    Hi,

    is this issue working fine on another template?
    have you tried with this module extensions.joomla.org/extension/rapid-contact/ ?

    thank you!

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    2 months 1 day ago
    • Laurie's Avatar
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    • Laurie
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    Dimas wrote: Hi,

    is this issue working fine on another template?
    have you tried with this module extensions.joomla.org/extension/rapid-contact/ ?

    thank you!


    I do not have another template on my site. I uninstalled Beez and Protostar because I am nearing my file limit on my host. I use JA Builder as my template.

    Since I am using JA Builder as the template for my site, I'm not certain why I would want to even test the contact in another template -- or how I would test it in another template. Do JA Builder modules work within other templates?

    I guess I can try the extension. However, that doesn't seem like it will fix the issue with the contact modules within JA Builder. I just want to use JA Builder as my template and have the modules work. Is that not possible?

    Laurie

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    2 months 1 day ago
    • Dimas's Avatar
    • Dimas
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    Hi Laurie,

    I already enabled back the protostar template, please check with that template first.. let me know how it goes..

    Because I need to know this issue is coming from JA template or from your module itself.

    thank you!

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