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Facebook new registration fails

6 years 10 months ago
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Hello,
we are having issues in facebook new registration.
we are getting 500 error at the end. 

Please help us to resolve the issue. 


Thanks in Advance




JomSocial 4.3.3
Joomla 3.6.2

6 years 10 months ago
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Hi, Thomas.

Thank you for contacting us.
I'm sorry but I couldn't replicate your issue.
I was able to register in JomSocial using my Facebook account without any issues: snag.gy/wMNPFn.jpg
I browsed here: corpusludus.com/index.php?option=com_community
Then I clicked on FB button and pass whole process.

Maybe you mean that registration doesn't work when using FB button in login popup?


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6 years 10 months ago
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Hello,
Thanks for the reply.

We are still facing the problem while registration. When I try to register from following link
corpusludus.com/index.php?option=com_com...=register&Itemid=139

I get the form after "Continue" button from Facebook. Where I only gave name and email. After that I got "Undefined Error".

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6 years 10 months ago
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HI, Thomas.

What browser do you sue.
I tested this issue under FireFox and everything was fine.


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6 years 10 months ago
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We are using Safari on OS X

6 years 10 months ago
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Hi, Thomas.

I'm trying to isolate this issue.
Meanwhile could you tray on other operating system and browsers? E.g ask your friends or family to test it.
I'll ask our developer to investigate this under iOS.


- Instead of saying: 'it's not working', explain the problem in detail.
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6 years 9 months ago
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Hello Michał,

Is there any update on this?

6 years 9 months ago
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Hi, Thomas.

Please, try to upgrade JomSocial to 4.3.4 and check if issue persist.
Make sure that you clear browser and Joomla! cache before testing.


- Instead of saying: 'it's not working', explain the problem in detail.
- Screenshots with the URL visible in them and the problem marked are more than welcome.
- Tell us how to replicate the problem, we can't fix it if we can't find it.
- Make sure that your site/server meets JomSocial System Requirements
- Make sure to setup JomSocial Cron Job
- Always provide us with access details to the backend and ftp. We need it to debug problems.
- If you have a similar problem, but a solution you found isn't working, open a new thread instead of 'merging' with an existing one.

- Use the "Thank You" feature on any post that helped you
6 years 9 months ago
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Hello Michal,

Apology, for the late reply.
I installed new version 4.3.4. But its still the same.

If I fill all the fields that works correctly (In Safari too). But leaving username blank gives error.

6 years 9 months ago
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Hi Thomas,

I just tested this issue just know, and its working fine, I able register and login via FB.. maybe you have cache issue, please try again.

thank you!

6 years 9 months ago
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Hello Dimas,

I tried that again, its still not working for us. Please check attached video.
As i mentioned earlier, if i left "username" blank i am getting this error. With all values filled result is successful.

I tested, Chrome, firefox and Safari on OS X. All gives same issue.

P.S. - Please check second registration try from video

This message has an attachment file.
Please log in or register to see it.

6 years 9 months ago
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well, actaully this is user error/mistake, but we will fix it on our latest system latest..

thank you

6 years 9 months ago
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Yes, correct. But we must validate those fields and give error for what is missing.

Thanks.

6 years 9 months ago
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Hi Thomas,

Please you download this file www.dropbox.com/s/ly3sh9zzcmj9nsl/connect.php?dl=0 and copy to components/com_community/controllers/

and then add this string to language/en-GB/en-GB.com_community.ini

COM_COMMUNITY_FACEBOOK_DESIRED_NAME_USERNAME_EMAIL="please enter your desired name/username/email."

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